Technical Customer Support Engineer

Responsibilities

• As a technical expert, you'll represent Trimble at seminars and user events, delivering presentations and demonstrations.
• You may also have the opportunity to participate in our annual Global Technical Meeting, gaining exposure to the latest software trends and deepening connections with engineers worldwide.
• Depending on your skills, you could help establish the Japanese software environment and develop local extension tools, further enhancing our solutions for customers.
• You will Contribute to achieving the customer support team's Key Performance Indicators (KPIs), such as:
• First response time to customer inquiries.
• Customer satisfaction ratings based on support interactions.
• Ensuring seamless onboarding and successful adoption of our software solutions for new customers, facilitating their transition with efficiency and effectiveness.
• Contribution to product improvement based on customer feedback.
• What Skills & Experience You Should Bring
• 4+ years working knowledge of 3D CAD software (e.g. Revit / SketchUp / Tekla / Rhino)
• Bachelors Degree or above in Civil Engineering, Architecture or Construction Engineering related subject.
• Good communication skills in Japanese (Native) and English (Conversational) - written, verbal and presentation.
• Strong troubleshooting and analytical skills.
• Some programming skills would be advantageous but not essential.
• Strong sense of responsibility, good communication skills and ability to learn.
• About the Structures Division
• About Trimble
• From purpose built products to enterprise lifecycle solutions, Trimble is transforming industries such as agriculture, construction, geospatial and transportation.
• www.trimble.com
• How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.
• Application Deadline: Applications could be accepted until at least 30 days from the posting date.
• Join a Values-Driven Team: Belong, Grow, Innovate.
• Trimble's Privacy Policy
• If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.

Benefits

Additional Information

Your Title: Technical Customer Support Engineer Job Location: Tokyo (In-Office) Division: AECO Turn your 3D CAD expertise into cutting-edge BIM solutions and become the go-to technical expert for Japan's construction innovators.

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