MS Engineer (L1) (English & Japanese Bilingual)

Requirements

• Diploma, degree, or relevant qualification preferably IT/Computing OR
• Equivalent work experience related to IT helpdesk/ customer service/ customer support
• Open to consider fresh graduates and candidates without IT background
• Languages requirement: bilingual Japanese & English (reading, writing & speaking)
• Non-native: Advanced to fluent level in Japanese language (minimum JLPT N2)
• Japanese native candidates: business English
• Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours.
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work independently and as part of a team
• Advantageous certifications/ experience
• BJT (Business Japanese Proficiency Test)
• Experience in helpdesk or Service Desk environment or customer service especially in Japanese
• Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products
• Familiarity with network and server monitoring tools and techniques
• Relevant certifications (e.g., ITIL, CompTIA A+, Network+)
• Workplace type :
• Hybrid Working
• About NTT DATA
• Equal Opportunity Employer
• Third parties fraudulently posing as NTT DATA recruiters

Benefits

Additional Information

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA MS Engineer (L1) (Japanese and English - Bilingual) is a critical role responsible for providing comprehensive first-level technical support to our end-users. This position involves monitoring network and server performance, troubleshooting hardware and software issues, and ensuring the efficient operation of end-user computing devices. This role requires a 12-hour rotational day & shifts to maintain 24/7 coverage. Key roles and responsibilities: Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications. Assist in the installation, configuration, and maintenance of end-user computing devices and software. Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals. Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly. Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers. Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures. Document and track all support requests and incidents in the NTT ticketing system. Maintain up-to-date knowledge of NTT products, services, and IT infrastructure. Recommend procedure modifications or improvements to streamline support processes.

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