Senior IT/Site Support

About the role

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Responsibilities

• Monitoring, troubleshooting and maintenance of:
• Network (LAN, WAN, Wireless, VOIP) and network equipment (multiplexers, hubs and routers
• Voice and Telecom technologies (PBX, video conference, and telephones)
• Desktop technologies (Operating System, Windows, Apple)
• Implementation of standards in compliance with IS security standards:
• Accomplish Global Site Support mission by completing required duties to high quality standard and within SLA
• Ensures all time and work effort for incidents and tasks are recorded in the ticketing system
• Identifies and support operational objectives and procedures by conferring with managers and employees to evaluate input and output requirements
• Prepares and support users by writing and maintaining documentation that provide help to answer questions and resolve problems
• Adds and removes users from lists of approved users
• Proactively improves current systems by studying practices, procedures and problems and designing modifications
• Development and advancement:
• Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations
• Proactively reduce problem tickets by analyzing data and implementing mitigating actions for common incidents
• Software and Hardware equipment:
• Helps decide which software and hardware products and other equipment are most suited for use within the organization
• Manages software licenses orders, license assignment. Makes sure the company is compliant with all software vendors which products are used within the organization
• Reviews all IS related invoices and to preform first level approval for payment
• Recognizes areas for internal process improvements and develops plan for implementations
• Reporting:
• Creates weekly reports on the completed tasks. Makes sure new tasks are equally distributed between the Site Support team
• Serves as a focal point of all internal IT related matters within the team
• Serves as key participant in team meetings

Requirements

• University education BA/4 year degree preferred
• ITIL Foundation is an advantage
• 3+ year's experience in an IS/IT position
• Ability and knowledge to talk to customers at multiple levels/all areas of the business to formulate business integration plans
• Must be able to communicate fluently in local language of site and in English
• Working understanding of PBX administration, VoIP, Softphone and CTI technologies
• Working understanding of Microsoft Windows, Linux and MacOS operating systems and administration with similar technologies
• Conceptual understanding of design, implementation and administration of current communication technologies
• Working understanding of the current technologies and techniques with LAN design, implementation, and administration
• Working understanding of the current technologies and techniques with desktop support and desktop operating systems
• Conceptual understanding of e-commerce technologies, including SOA
• Advanced knowledge of Microsoft Office, Visio
• Working knowledge of Microsoft Active Directory operations, Azure Active Directory/Microsoft Entra ID, O365 and Intune
• Experience in managing, supporting and modifying custom applications based on Microsoft Access VBA is an advantage
• Experience in working with Citrix XenApp clients is an advantage
• What we have for you:
• Competitive salary & Bonus system? - Yes, of course!
• Additional health insurance? - A very good one, by the way.
• Food vouchers & Transport Allowance? - Absolutely!
• Well-being Program & Multisport card? - We care about our health, so yes!
• Referral and baby bonus? - No doubt about it.
• Paid holiday days increasing in time? - Of course.
• Company discounts, that are actually usable? - You bet!
• Language courses? - Yes, you can easily upgrade your work language with us!
• Free access to an online learning platform? - Yes, yes, yes.
• Many trainings and academies, including opportunity for ACCA certification? - Obviously.
• Great career growth and development opportunities? - Let's see... Yes!
• Hybrid type of work? - Absolutely!
• Recognition awards? - Of course.
• Trending social media accounts (TikTok, Instagram, Facebook etc.)? - go and check for yourself
• Modern office space with free coffee and hot beverages? - And the coffee is actually good!
• Interested? We thought so - apply now!
• *Please note that upon the extension and acceptance of a pot

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description:

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