Associate - Account Management

About the role

Consultant is responsible for delivering outstanding customer experience via email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for - Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply Other Additional Skills required: Excellent verbal and written English language skills. Good analytical and typing skills. Flexibility to work shifts including nights. Candidates must reside within a radius of 25 Km of our office Working Location: Bhopal Timings: 8 hours per day plus a 1-hour break; 5 or 6 days per week Perks: Cab facilities available (within 25 km of the office location) Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

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