Associate, Customer Support - Live chat

About the role

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we're here to help people trust themselves enough to build their financial freedom - for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want - with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe's safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people. It's these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go! Your Mission At Bitpanda, we know that amazing customer service builds trust and lasting connections. As a Customer Support Associate, you'll be the go-to person our users turn to - answering questions, solving problems, and making sure they always feel supported. This role is the perfect way to kickstart your career in fintech if you're fresh out of uni or just starting your journey. You'll get hands-on experience in a fast-moving, international environment, learn directly from an experienced team, and grow your skills from day one. Every conversation you have will help shape how people experience Bitpanda - and help you grow into the next stage of your career. 🚀

Responsibilities

• Be the first point of contact for our users via live chat and tickets - always keeping your communication clear, friendly, and fast.
• Help customers solve everyday issues and make their Bitpanda journey smooth, positive, and stress-free.
• Share feedback and ideas with the team to improve the way we support our users and make the customer journey even better.
• Work towards team goals like fast response times and high customer satisfaction while staying up to date with Bitpanda's products and features.
• Be flexible with a shift-based schedule (including evenings and weekends) - planned in advance so you can balance work and life.

Requirements

• You're an empathetic and friendly communicator who enjoys helping people and can stay calm, reliable, and positive even when things get busy.
• You speak fluent English and German and other EU language is an advantage
• You're curious about fintech, investing, or crypto and excited to learn more (bonus points if you already know your way around crypto wallets, DEXs, or trading).
• You're detail-oriented, dependable, and comfortable juggling multiple chats at once while still delivering clear, high-quality answers .
• You thrive in a fast-paced, international environment and love working as part of a team.
• Why Join Us?
• Be part of an ambitious, fast-growing fintech company, working alongside passionate people who love what they do.
• Play a key role in shaping the customer experience at Bitpanda and directly influence user satisfaction and loyalty.
• Get real exposure to the world of investing, crypto, and financial services , no prior expertise required, just curiosity.
• Enjoy plenty of career growth opportunities , training, and the chance to move across teams as you grow.
• Thrive in a supportive, international team culture where your ideas and feedback matter.

Benefits

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