Program Specialist (Training Coordinator)

About the role

This Program Specialist position is in the Veterans Benefit Administration Lincoln Regional Office, Fiduciary Hub. The employee serves as the quality review and training coordinator for the division. Responsible for analyzing data associated with national program reviews, work in progress reviews (IPRs), and statistical and technical accuracy (STAR) reviews. Also conducts local quality assurance (QA) and training. To qualify for this position, applicants must meet all requirements by the closing date of this announcement:06/22/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-9 level. For a GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Level: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience applying laws and regulations applicable to the Fiduciary Program and experience performing training in investigation, adjudication, and/or authorization of claims for benefits or compensation. -OR- Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related to the competencies. -OR- Combination of Specialized Experience and Education: Applicants may also combine education and experience to qualify at the GS-11 level. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond 2 years by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. GS-12 Level: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 level. Specialized experience is defined as experience developing training in investigation, adjudication, or authorization of claims for benefits or compensation; and experience quality reviewing the work of others to determine the quality and accuracy of completed work. Note: Education is not applicant at the GS-12 level. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is usually sedentary but may require walking and standing during training sessions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

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