IT Help Desk Technician

About the role

Tekman Software Solutions, Inc is seeking a dedicated and skilled IT Help Desk Technician to join our dynamic team. This role is central to ensuring our organization's IT infrastructure runs smoothly by providing exceptional technical support to our employees and clients. The ideal candidate will possess strong problem-solving skills, a customer-oriented attitude, and the ability to troubleshoot a variety of hardware, software, and network issues efficiently. At Tekman Software Solutions, Inc, we pride ourselves on fostering a collaborative and innovative work environment that values continuous learning and professional growth. As an IT Help Desk Technician, you will be the first line of defense in addressing technical challenges, managing service requests, and facilitating timely resolutions. You will work closely with various departments to maintain system stability and optimize user experience. This position offers a unique opportunity to contribute meaningfully to the technology backbone of a forward-thinking company committed to delivering cutting-edge solutions to its clients. If you are passionate about technology and enjoy helping others navigate complex technical issues, Tekman Software Solutions, Inc invites you to apply and join our talented team. Responsibilities Respond promptly to IT support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues efficiently. Install, configure, and maintain computer systems and peripheral devices. Assist users with software applications and troubleshoot user access issues. Monitor system performance and troubleshoot system errors proactively. Document support activities and maintain accurate records of technical procedures. Collaborate with senior IT staff to escalate and resolve complex technical problems. Provide training and support to end-users to enhance their IT knowledge and skills. Proven experience as an IT Help Desk Technician or similar role. Strong knowledge of computer hardware, operating systems, and software applications. Experience with network troubleshooting and basic network configurations. Excellent problem-solving skills and ability to work under pressure. Strong verbal and written communication skills with a customer-focused approach. Familiarity with help desk software, remote support tools, and ticketing systems. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are preferred. Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance

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