Trade Floor Desktop Support Engineer

Responsibilities

• Provide on-site and remote technical support for trade floor users, including traders, analysts, and support staff.
• Install, configure, and maintain trade floor desktops, laptops, and peripherals, ensuring optimal performance and reliability.
• Troubleshoot and resolve hardware and software issues, including but not limited to operating systems, trading applications, market data feeds, and connectivity.
• Collaborate with trading desks, IT teams, and external vendors to troubleshoot and resolve complex technical issues impacting trade floor operations.
• Monitor trade floor systems and infrastructure for performance and stability, proactively identifying and addressing potential issues.
• Coordinate with IT teams to implement software updates, patches, and system upgrades during non-trading hours to minimize disruption.
• Maintain accurate records of support requests, troubleshooting steps, and resolution details in the ticketing system.
• Provide end-user training and documentation on trade floor technologies, applications, and best practices.
• Participate in disaster recovery planning and testing to ensure business continuity in the event of system failures or emergencies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Minimum of 4 years of experience in desktop support, preferably in a trade floor or financial services environment.
• Strong technical skills in supporting Windows and/or Linux operating systems, trading platforms, and market data systems.
• Experience with trade floor applications such as Bloomberg Terminal, Reuters Eikon, FactSet, and/or proprietary trading software.
• Familiarity with networking concepts and protocols, including TCP/IP, DHCP, DNS, and multicast.
• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions under pressure.
• Strong communication and interpersonal skills, with the ability to interact professionally with trade floor users and stakeholders.
• Proven ability to prioritize tasks and manage time effectively in a dynamic and demanding environment.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or Bloomberg Essentials (BESS) preferred.
• To apply please click the Apply button or send us your updated profile to recruit@percept-solutions.com
• EA Licence No.:18S9405 / EA Reg. No.:R1330864
• Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Additional Information

We are seeking a skilled and experienced Trade Floor Desktop Support Engineer to join our team. The ideal candidate will have a strong background in providing technical support within a fast-paced trading environment, with expertise in resolving hardware, software, and connectivity issues for trade floor users.

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