Contact Centre Representative - Graduate Opportunity

About the role

Job Description Graduated recently? Start a career where your skills make a difference Legal Recoveries Associate Salary : £25,166, depending on experience, plus a quarterly performance related bonus of up to 20% Location: Leeds, Thorpe Park, Hybrid Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm). Start dates: Our next start date is 20th July , with a structured 5-week training programme to help you get fully up to speed, so we'd ask that you can attend this in full. Start your career as a Legal Recoveries Associate in our Litigation department, where you'll build valuable experience, develop confidence in customer conversations and play a part in helping people move towards better financial health. If you've recently graduated, or you're looking for your first permanent role after university, this is a great opportunity to develop skills that will support your long-term career. You'll speak to customers over the telephone about their accounts, take time to understand their circumstances and help them find the right way forward. This could include setting up affordable payment plans, supporting queries linked to litigation processes and completing regular reviews to make sure payments remain suitable. The role can be challenging, as some customers may be in vulnerable situations, but you'll be fully supported through structured training, coaching and guidance from your team. It's a role where empathy, resilience and good judgement really matter - and where you can make a real difference to people's lives. Why this could be a great first step after university: You'll build strong communication, problem-solving and decision-making skills from day one. You'll gain experience in a regulated financial services environment, with structured training to help you get up to speed. You'll learn how to have meaningful customer conversations, support people through challenging situations and find fair outcomes. You'll be part of a permanent role with clear expectations, coaching and opportunities to keep developing. You don't need contact centre or legal experience - we're more interested in your attitude, curiosity and willingness to learn.

Requirements

• Enthusiasm, passion and a positive approach to learning.
• Resilience and adaptability when things change.
• Strong communication skills, with the confidence to speak to different people.
• A genuine desire to help customers in a compassionate and practical way.
• The motivation to work towards goals and keep improving.
• Experience from part-time work, volunteering, retail, hospitality, sales, societies, placements or other customer-facing environments would be helpful - but it isn't essential.
• If you're excited about this role but don't meet every requirement, don't worry - we'd still love to hear from you. Your degree, life experience, part-time work or personal strengths could all bring something valuable to the team.
• What you'll get:
• A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
• A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
• 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
• Hybrid working for the best of both worlds-collaboration and focus.
• Free onsite parking , saving you time and money.
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
• So, who are we?
• We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group.
• We're on a mission to make credit work better for all.
• We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
• According to The Sunday Times, we're proud to be on their 'Best Places to Work' list for the third year running. Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great.
• We celebrate and share success, learn from failure, embrace change, and savour challenge.
• Join us and from day one you'll have a voice in one of the most dy

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