Defined Benefits Client Manager I - Virtual

About the role

The DB Client Manager (DB CM) is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. Additionally, the DB CM serves as the primary contact for clients regarding daily service delivery. They will also assist the Senior Client Manager/Client Leader in delivering top-notch solutions.

Responsibilities

• Utilizing expert knowledge of DB to interpret complex client requirements.
• Addressing questions related to unique situations, participant inquires, client escalations and requirements.
• Driving stable and consistent delivery from internal and external partners. Also using data to influence standardization and process innovation.
• Managing ad hoc client projects such as spins, freezes and acquisitions.
• Validating, managing and communicating iCAT results with clients
• Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency.
• Communicating regularly with day-to-day client contact on delivery and projects.
• Acting as point of contact to groups such as Customer Care and Shared Services for client specific items.

Requirements

• Have effective communication and influencing skills on domain and technical matters, internally and externally.
• Possess analytical abilities and attention to detail when working with complex data.
• Have a solutions-oriented focus and ability to report data to stakeholders.
• Have advanced management and organizational skills with ability to adapt to change.
• Application and Interview
• Alight requires all virtual interviews to be conducted on video.
• Our commitment to Inclusion
• We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
• At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
• As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
• Equal Opportunity Policy Statement

Benefits

Additional Information

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

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