Travel Risk Coordinator - NORAM Region , Travel Risk Management

About the role

The Travel Risk Management (TRM) team mitigates health, safety, and security risks to Amazon's business travelers and international assignees globally. Grounded in Duty of Care principles and aligned to the ISO 31030 Travel Risk Management Standard, TRM delivers end-to-end risk mitigation from pre-trip intelligence and traveler briefings through real-time monitoring, incident response, and continuous improvement. This coordinator role is essential to keeping the program operationally sound and scalable as Amazon's global footprint grows. Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Requirements

• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
• Experience managing real-time incidents (medical, security, or crisis) across multiple time zones
• Experience drafting, editing, and publishing written products such as incident reports, me

Additional Information

Come join a team that safeguards the health, safety, and security of Amazon business travelers globally. Grounded in Duty of Care standards and best practice, the Travel Risk Coordinator (TRC) enables business travel, builds a positive security culture, and delivers proactive risk mitigation solutions for Amazonians traveling for work. The role spans the full travel lifecycle: pre-trip risk assessment and briefings, real-time monitoring and incident response during travel, and post-incident documentation, reporting, and continuous improvement. The right candidate will be calm under pressure, empathetic with travelers in stressful situations, and comfortable making high-impact decisions independently. This is a role for someone who can balance operational traveler assistance needs and contribute to global strategic projects. Key job responsibilities - Support the Travel Risk Manager for NORAM region - Manage traveler medical and security incidents from escalation through resolution - Serve as a subject matter specialist in medical and security risks to travelers in North America - Proactively engage travelers with mitigation guidance - Coordinate secure ground transportation requests and vendor management - Support Crisis Management Team activations - Maintain country/city advisories, hotel guidance, and pre-trip messaging - Complete After-Action Reviews, hotel assessments, and vendor audits - Track and report operational metrics aligned to the ISO 31030 Travel Risk Management Standard - Support TRM strategic programs as required A day in the life - Triage medical or security incident escalations, connect travelers with local support, coordinate with internal stakeholders, and manage cases through resolution - Update country/city advisories based on new intelligence and maintain pre-trip messaging content - Complete After-Action Reviews from recent incidents and pull metrics for ISO 31030 compliance reporting - Contribute to strategic projects refining SOPs, piloting automation workflows, or supporting vendor audits - Serve as the connective tissue between travelers in the field and the broader TRM program, ensuring nothing falls through the cracks

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