Hotel Front Desk Agent [Central]

Responsibilities

• Guest Services & Hospitality
• Welcome guests with professionalism, warmth, and genuine hospitality.
• Manage check-in and check-out processes efficiently and accurately.
• Assist guests with enquiries, requests, and special arrangements.
• Deliver personalised service to ensure a memorable and enjoyable guest experience.
• Handle guest feedback and concerns promptly, ensuring effective resolution.
• Front Office Operations
• Verify reservations, room assignments, billing details, and payment methods.
• Process payments and maintain accurate guest accounts and records.
• Manage guest correspondence via phone, email, and other communication channels.
• Coordinate luggage handling, deliveries, mail, and guest requests.
• Ensure all front office procedures and daily operational tasks are completed accurately.
• Guest Engagement & Revenue Support
• Promote hotel facilities, services, and loyalty programmes.
• Identify opportunities to upsell room categories and hotel offerings.
• Provide recommendations on local attractions, dining options, and nearby amenities.
• Support initiatives that enhance guest satisfaction and maximise revenue opportunities.
• Teamwork & Coordination
• Work closely with Housekeeping, Engineering, F&B, and other departments to ensure seamless guest experiences.
• Participate in shift briefings, training sessions, and team meetings.
• Maintain accurate information within the property management system.
• Support colleagues and contribute to a positive team environment.
• Compliance & Safety
• Adhere to hotel policies, procedures, and brand standards.
• Ensure guest information is handled confidentially and securely.
• Follow cash handling, financial control, health, safety, and emergency procedures.
• Safeguard guest valuables and maintain high standards of professionalism.

Requirements

• Diploma in Hospitality, Tourism, or a related discipline preferred.
• 1-3 years of experience in Front Office, Customer Service, or hospitality-related roles.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Familiarity with hotel property management systems is an advantage.
• Able to multitask and perform well in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in English; additional languages are a plus.
• Willingness to work rotating shifts, weekends, and public holidays.
• Interested candidates kindly click APPLY NOW to submit your latest CV.
• We regret that only shortlisted candidates will be notified.
• Search Avenue Pte Ltd
• EA License No.: 25C2695
• EA Registration No.: R25157669 [Amanda Wee]

Additional Information

Location: Orchard Working Hours: Monday to Friday, 9:00am - 6:00pm Be the First Smile Guests See Our client is a leading global hospitality company. They are looking for a passionate and service-oriented Front Desk Agent to join our hospitality team. As the face of the hotel, you will play a vital role in creating memorable guest experiences by delivering warm welcomes, seamless check-ins, and exceptional service throughout every guest's stay.

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