Ancillary Manager- The Truth

About the role

The Truth is seeking a part-time Ancillary Manager to oversee the venue's ancillary revenue programs during events, including VIP Club / Vinyl Room upgrades, Fast Lane, coat check, future ticket sales, and other guest experience enhancements. This position is responsible for leading ancillary sales staff, maximizing revenue opportunities, maintaining inventory, and ensuring seamless guest experience while supporting the venue's overall financial goals. WHAT THIS ROLE WILL DO Lead and support the ancillary sales team during events, ensuring exceptional guest service and successful execution of all ancillary programs Communicate with the venue's core team about staffing, upsell availability and overall execution of upsell programs during the show. Communicate with the box office manager during the day of show to trouble shoot any opportunities that arise with guests, upsell availability or equipment. Assist venue leadership in identifying new ancillary revenue opportunities and lead the development, testing, implementation, and ongoing execution of ancillary products and services . Provide suggestions to venue leadership based on feedback from team and guests during the day of show . Suggestions may include topic such as pricing strategies, best practices and team execution for both presales and day of show. Fosters positive experiences for guests, staff, and other stakeholders in a manner that establishes the venue as a safe, enjoyable, and supportive environment Assist with in ventory management and accountability for ancillary products and supplies Provide feedback around finding new, creative revenue streams for the venue based on day of show experiences and trends. Secure and reconcile day of show ancillary sales. WHAT THIS PERSON WILL BRING Strong customer service, sales, and leadership skills Business minded approach with the ability to understand revenue goals and sales performance On Site knowledge of venue products and revenue opportunities Innovative and creative Love of being in our venues, with our Crew Members Ability to build relationships with diverse groups of people Excellent guest service skills Excellent team building skills Ability to communicate with all levels of leadership Assist Ancillary Team with upselling of events, merchandise and services Maintain inventory of ancillary products throughout the season Must have daytime and evening availability on weekdays and weekends Must be able to stand and walk for long periods of time, outdoors, in all weather conditions Must be able to lift up to 25 pounds Other duties as assigned EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rul

Additional Information

Job Summary: WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

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