Customer Service Executive (Bullion & Precious Metals)

Responsibilities

• Conduct over-the-counter sales transactions with walk-in customers.
• Deliver exceptional customer service and provide professional assistance to showroom visitors.
• Manage customer order collections and fulfilment of pick-up orders.
• Perform Know Your Customer (KYC) checks in accordance with company policies and regulatory requirements.
• Maintain the cleanliness, presentation, and overall appearance of the showroom.
• Prepare the showroom for daily operations prior to opening hours.
• Receive, verify, and reconcile inventory shipments from suppliers and vendors.
• Support order processing and fulfilment activities for local and international customers.
• Perform data entry, record maintenance, and administrative filing duties.
• Assist with additional sales, operational, and administrative tasks as assigned by management.

Requirements

• Minimum 1 year of experience in a customer-facing retail, sales, or customer service role.
• Prior experience or knowledge of the precious metals, bullion, luxury retail, financial services, or wealth management industry will be advantageous.
• Strong customer service orientation with a professional and positive attitude.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Excellent interpersonal and communication skills, with strong written and spoken English.
• A team player with a strong willingness to learn and develop professionally.
• Ability to multitask effectively and perform well in a fast-paced environment.
• Meticulous, responsible, and able to handle confidential customer information with discretion.

Benefits

Additional Information

Job Description & Requirements Customer Service Executive - Join Asia's Leading Precious Metals & Bullion Dealer Why Join LPM Singapore? LPM is one of Asia Pacific's leading precious metals dealers, supported by the region's largest bullion dealer network. As a full-service precious metals trading company, we offer an extensive range of internationally recognized bullion products, proof and commemorative coins, as well as custom-minted collectibles. Driven by consistent year-on-year growth, we have expanded our presence into Singapore and are seeking passionate, customer-focused individuals to join our growing team. This is an exciting opportunity to build a rewarding career in a unique and fast-growing industry, with strong career development prospects and competitive remuneration.

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