Claims Handler - Bodily Injury & Medical Malpractice (Multiple Opportunities)

About the role

The injury team are a group of professionals dedicated to providing technical expertise and an excellent customer service to our stakeholders. The team is empowered to manage claims within their authority levels from initial notification through to resolution, working closely with policy holders, brokers and panel solicitors to achieve the best outcomes You'll be responsible for delivering a high standard of claims service across a varied portfolio of Bodily Injury, Medical Malpractice and Third Party Property Damage claims. You'll work closely with underwriters, sharing insight on claim trends and developments to support product, sector and client understanding. You'll also contribute claims expertise to wider business initiatives and projects, helping ensure that changes continue to enhance the customer experience and overall claims service. Location: York, Glasgow or Colchester, with flexibility for candidates based in the North (e.g. Leeds or Manchester) who can travel to York regularly. Glasgow-based candidates must have experience handling England & Wales cases.

Responsibilities

• Claims management of a portfolio of claims with a value up to £100k. To include:
• -- Demonstrating customer focus throughout the claims lifecycle, with evidence of strong stakeholder engagement with the customer and/or broker and focus on a good customer outcome.
• -- Investigation and management of claims from first notification to conclusion. For third party claims, this means from pre-litigation through to final hearing or settlement.
• -- Review and confirm policy coverage position with increasing confidence and ability to reach decisions in-house.
• -- Setting the claim strategy, handling in-house where possible and implementing claim prevention strategies to avoid formal claims being made against customers..
• -- Selection, instruction and active management of law firms and other experts where necessary including proactive indemnity and costs management
• -- Liaising and negotiating with clients, brokers, claimants and their representatives, including attending mediations, JSMs and court hearings.
• -- Proactive claims portfolio management in accordance with the CUG and by reference to relevant KPIs and SLAs.
• -- Identification of fraudulent claims and opportunities for recovery from third parties with clear evidence of strategic claims handling to maximise any opportunities which benefit the customer or Hiscox.
• Identification of trends and areas of concern with regular reporting to key stakeholders through contributions to Trilogy Light, internal training sessions and claims managers.
• Developing and managing relationships with key internal stakeholders - RUMs, RMs, Product and Sector heads, Customer Relations, CWG, Conduct, demonstrating commercial awareness at all times.
• Developing and managing relationships with key external stakeholders - insureds, brokers, law firms and other experts, demonstrating commercial awareness at all times.
• Taking referrals from DAs on coverage, strategy and reallocation to the internal claims team
• Providing technical advice and guidance to insureds.
• Outside of pure claims handling, assisting in the continuous improvement of our Claims operation in line with our current Claims strategy, whilst identifying areas for opportunity and helping create solutions. This includes embracing new technologies such as the use of Co-
• Pilot and digital tools when made available to you.
• Participating in Group, UK or Claims wide projects and change programmes which may impact your claims area and peers, providing SME assistance as required and agreed with your manager.
• Obtaining or a willingness to obtain professional qualifications; CII, CILex or equivalent.
• Our must-haves:
• Strong experience in handling Third Party liability Bodily Injury and/or Medical Malpractice claims as an insurance claims handler or within a law firm.
• Experience managing claims end-to-end, including instruction of solicitors and oversight of claim strategy.
• Solid understanding of pre-action protocols and civil litigation.
• Demonstrable experience applying policy wording and assessing coverage/liability.
• Background in insurance claims handling or a legal environment (e.g. law firm / paralegal).
• Exposure to insurance policy coverage for liability claims is highly beneficial.
• Experie

Additional Information

Job Type: Permanent Build a brilliant future with Hiscox About Hiscox UK Hiscox UK is a leading specialist brand in the UK insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through the most innovative technology companies. We operate in twelve target sectors in the UK, across which our customers are diverse and unique, and are only united by our ability to provide specialist insurance tailored to their needs.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hiscox? Share your experience