Senior ServiceNow Engineer

Responsibilities

• Perform routine tasks competently and independently and generate reliable and consistent results.
• Analyze and critique results, noting significant variances or deviations from ServiceNow best practices
• Troubleshoot workflows, access, portal, and reporting issues.
• Demonstrate skill in multiple techniques and appropriately modify protocols, as required, to suit the changing needs of our HR business.
• Understand business gaps and propose technical solutions
• Demo new ServiceNow functionalities to stakeholders
• Support HR Acuity case management application
• Produces and maintains required technical documentation associated with deliverables.
• Participating in requirement gathering for new ServiceNow HR requests
• Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and the software development lifecycle.
• Bachelor's Degree plus 6 years of related experience; or Master's Degree plus 5 years; or PhD with 0 year of experience.
• Experience configuration and/or development experience with ServiceNow HRSD.
• Experience working in an Agile Framework strongly preferred.
• Theoretical and practical knowledge to carry out job functions.
• Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
• US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
• US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
• https://www.abbvie.com/join-us/reasonable-accommodations.html

Benefits

Additional Information

Independently perform analyses and implement data, software, or technology solutions to deliver precise, reliable, and reproducible products in a timely manner, under the direction of a more senior leader. Demonstrate technical precision and strong analytical skills. Possess good understanding of software development and technology infrastructure (including servers, storage, network connectivity, and virtualization/cloud environments), and general understanding of data integration and warehousing, and data analysis and visualization tools. Technology Engineers will be aligned to a specific area: Information, Software, Data, or Infrastructure.

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