Technician, Service Desk

Benefits

Additional Information

The purpose of this job is to provide technical support for Corporate Team Members. Software and application support as well as desktop computers, laptops, VDIs, company paid phones, tablets, printers, and other assigned technology projects. Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities. Applies understanding of how the assigned duties relate to others in the group and how the group integrates with others No Supervisory responsibilities; manages own workload Addresses and solves defined and straightforward problems using existing standard operating procedures or analytical/scientifical methods Responsible for the impact and quality of own work Communicates basic technical information with team members typically within own group but occasionally outside of group Must meet KPIs with some impact on group deliverables. Assist Corporate users with hardware and software issues to ensure team members are taken care of; assist with diagnosis and correction of issues with back-office computers and processes. Document all incidents/interactions and ensure they are filled out to completion according to ServiceNow guidelines. Ensure all activities are in compliance with rules, regulations, policies and procedures Complete other duties as assigned High school diploma or equivalent certification required Associate degree in technology preferred One year Service Desk experience preferred Nation-wide Medical Plan/Dental/Vision 401(k) and Flexible Spending Accounts Employee Fuel Discount Adoption Assistance Tuition Reimbursement Onsite Gym and Cafeteria Weekly Pay All your information will be kept confidential according to EEO guidelines

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Company Intel

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