Technical Support Analyst

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Technical Support Analyst On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX. Technical Support Analyst Job Details As a Tier-I Support Engineer for Security, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums. Technical Support Analyst Mandatory Skills Communication Skills Understanding and applying Active Listening Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions Ability to teach complex topics Networking / Troubleshooting Skills Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services. Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues Expertise to troubleshoot or describe common networking and application protocols Ability to dissect application issues at the application layer. Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality Preferred Requirements 4 year degree 3 years of experience McAfee/Intel Security product knowledge is a plus Technical Support Analyst Start Date ASAP Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

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