Senior Director, Sales Operations - APAC

Requirements

• Education
• Bachelor's degree in Business Administration, Finance, Marketing, Economics, or a related field is required
• Language
• Fluency in English
• Minimum 15 years of progressive experience in sales operations, commercial operations, or related business functions in medical device, medical technology or ophthalmology sector
• Minimum 7 years of leadership experience managing teams and building high-performing, collaborative environments
• Experience developing and executing sales operations strategies that drive business growth and operational excellence
• Proven track record working with senior executives, providing strategic insights, and influencing decision-making at the leadership level
• Demonstrated ability to lead and influence cross-functional initiatives and collaborating with stakeholders across sales, marketing, finance, and supply chain
• Hands-on experience with sales enablement tools, CRM systems (e.g., Salesforce), data analytics to support performance management and reporting
• Strong understanding of regional market dynamics and experience managing operations in a complex, multi-market environment

Additional Information

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly. The Sr. Director, Sales Operations is primarily responsible for leading and enhancing sales operations on a regional scale (Asia Pacific), aligning with company goals. You will develop strategies, provide visionary leadership, and ensure effective use of sales tools. This role involves fostering a collaborative environment, driving process improvements, and maintaining strong relationships with senior executives. Specifics include: Develop and implement comprehensive sales operations strategies to drive regional business growth and achieve organizational objectives, aligning with the company's overall strategic goals and regional market dynamics Provide strategic insights and recommendations to senior executive stakeholders, maintaining close relationships and providing regular updates and insights on sales operations performance Provide visionary leadership to the regional sales operations team, setting strategic direction and goals, inspiring and motivating the team to achieve high performance and excellence Lead, mentor, and develop the sales operations team to foster a collaborative and high-performance environment Lead and influence cross-functional teams to ensure alignment and support for regional sales initiatives, collaborating with other departments to meet sales targets effectively and efficiently Facilitate communication and coordination between sales and other teams, driving cross-functional initiatives to enhance overall business performance Oversee and optimize sales processes and workflows to improve efficiency and effectiveness on a broader scale, implementing and managing advanced sales enablement tools and technologies Conduct regular reviews of sales operations practices, identifying areas for improvement and driving continuous improvement initiatives within the sales operations function Ensure compliance with sales policies and procedures Represent the sales operations function in senior leadership meetings and strategic discussions, advocating for the needs and priorities of the sales operations team at the executive level. The role will be based in Singapore Head Office.

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