Marketing Cloud Engineer

About the role

This opportunity is with our Operating Company Harrier, who provide the Ignition platform, a leading customer retention and engagement product for the automotive industry. The platform helps dealerships automate workflows, strengthen customer relationships, and improve marketing and service retention across Australia and New Zealand. We're looking for a Marketing Cloud Engineer to own how Harrier communicates with customers across every channel, email, SMS, letters, and beyond. Harrier are based in Sydney but were open to this role being based anywhere in Australia. reporting to the CPTO and partnering closely with Engineering, Architecture, Customer Success, and Product. This is a hands-on role where you'll own Marketing Cloud end-to-end, keeping journeys running smoothly while building scalable, data-driven communication capabilities. Harrier's platform is evolving quickly, and we're looking for someone who can simplify what exists while building smarter, more integrated and personalised communications.

Responsibilities

• Own journey automation - Build, optimise, and manage end-to-end Marketing Cloud journeys across all channels.
• Integrate and manage data - Bring data together from multiple systems, ensuring it's clean, structured, and ready to power communications.
• Deliver multi-channel comms - Keep email, SMS, and letter communications running reliably, while expanding into new capabilities.
• Build scalable solutions - Create efficient, automated, and personalised communication frameworks.
• Ensure compliance - Maintain strong consent and privacy practices aligned with the Australian Privacy Act.

Requirements

• Experience with a Marketing Cloud platform (Salesforce Marketing Cloud or similar).
• Strong SQL and scripting skills (e.g. AMPscript, SSJS, or equivalent).
• Proven ability to work with and integrate data to drive marketing communications.
• Experience managing multi-channel campaigns at scale (email, SMS, etc.).
• Strong understanding of data structures, contact models, and data quality.
• Knowledge of deliverability, consent, and subscriber lifecycle management.
• Bonus Points
• Experience integrating with Salesforce CRM (e.g. MC Connect, APIs).
• Familiarity with the Salesforce ecosystem (Flows, data model, etc.).
• Experience with SMS platforms (e.g. Twilio).
• Exposure to personalisation or AI-driven engagement.
• Marketing Cloud or Salesforce certifications.
• Recruitment Notice
• Beware of Recruitment Scams
• We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
• Pro

Benefits

Additional Information

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.

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