NineStar Connect - Operations Coordinator

Responsibilities

• Act as a primary contact for NineStar's utility services, assisting members, developers, and contractors with inquiries, scheduling, and paperwork.
• Maintain department files, records, and reports, including engineering estimates, permits, and material lists.
• Update and manage workflows in the iVUE system, including service orders and work order progress.
• Support billing processes by initiating invoices and monitoring payments.
• Assist with security system documentation, troubleshooting, and customer communications.
• Provide back-up coverage across Engineering, Operations, Water, and Wastewater by answering calls, creating service orders, and coordinating with field staff.
• Promote and maintain a positive, safe, and collaborative work environment aligned with NineStar's core values.
• High school diploma or equivalent required; experience in utilities or customer relations preferred.
• Strong communication skills with the ability to interact professionally with customers, developers, and contractors.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple tasks, meet deadlines, and work independently.
• NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.

Additional Information

NineStar Connect is seeking an organized and service-oriented Operations Coordinator to provide administrative and clerical support for our utility services. While the primary focus of this position will be on Engineering, the Operations Coordinator will also provide back-up support for Operations, Water, and Wastewater whenever other Coordinators are out of the office. This cross-functional role is key in ensuring continuity, efficiency, and exceptional service for our members and communities.

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