Operations Admin Associate

About the role

Provide administrative support to the operations team, including scheduling meetings, managing calendars, and preparing reports. Assist with onboarding new drivers and riders. Maintain accurate and up-to-date records of driver and rider information. Input and update data into relevant systems, such as CRM and operational databases. Ensure data accuracy and consistency. Generate reports and analyze data to identify trends and insights. Identify and resolve operational issues, such as driver availability, rider complaints, and system malfunctions. Escalate complex issues to the appropriate team members. Provide support to riders and drivers through various channels, including phone, email, and chat. Resolve customer inquiries and complaints in a timely and professional manner. Identify opportunities to improve operational processes and workflows. Contribute to the development and implementation of new initiatives. Adhere to company policy and procedures. Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor. Participate in ongoing training and development programs. Accept other associated responsibilities and projects as the need arises. Contract: 4 Months Competencies for the Job Office Administration Rider Onboarding Data Management Task Prioritization Compliance and Motorcycle Safety Growth Mindset Bachelor's degree in Business Administration, Commerce, or any relevant field. At least 1-2 years of experience in administrative or operational support. Proficiency in Google Suite. Strong organizational and time-management skills Attention to detail Good communication and interpersonal skills Ability to work under pressure and meet deadlines Problem-solving and decision-making abilities Why join Angkas? Freedom of work Work life balance Free meal and use of gym Opportunities for promotion Start-up environment Multi-cultural and Agile work environment Diversified use of technology

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