Administrative Associate

Responsibilities

• Expérience:
• Expérience pertinente dans un poste similaire (automobile ou camionnage).
• Excellentes aptitudes en communication et en service à la clientèle.
• Capacité à travailler sous pression et à gérer plusieurs dossiers à la fois.
• Bilinguisme serait un atout.
• Expérience avec les différents logiciels Cummins serait un atout ( Guidanz, Insite, etc)
• Des connaissances importantes et/ou approfondies acquises par une formation spécialisée sont requises.
• A propos du poste :
• Accueillir les clients et évaluer leurs besoins en entretien ou réparation.
• Ouvrir les bons de travail et expliquer les interventions recommandées.
• Coordonner les travaux avec les techniciens et le département des pièces.
• Effectuer les suivis auprès des clients et assurer leur satisfaction.
• Participer à l'atteinte des objectifs de performance du département.
• Horaire de jour, 5 jours de 9h00 à 17h30 du lundi au vendredi
• Competencies:
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.
• Education, Licenses, Certifications:
• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.

Requirements

• Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
• Job Service
• Organization Cummins Inc.
• Role Category On-site with Flexibility
• Job Type Office
• Min Salary C$75200
• Max Salary C$112800
• ReqID 2431852
• Relocation Package Yes
• Business Justification New Position
• 100% On-Site Yes
• Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Additional Information

Job Summary: Acts as an extension of senior management ensuring a positive customer experience while being the representative of senior management to others. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, overseeing visitors, routing callers and answering questions and requests.

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