Claims Officer

About the role

- Follows standardised processes and provides administrative support in line with normal business functioning. - Delivers on daily production standards and adheres to service and quality standards. - Provides an Indirect service to customers and intermediates. - Responds to immediate requirements within procedure. - Uses standard administrative techniques to coordinate own work. - Product and process knowledge in different areas may differ but basic skills remain the same. - May act as mentor to less experienced Administrators. - Fully multi-skilled across products and processes. - Has extensive, relevant experience. - Often acts as a resource for less experienced staff. Key Result Areas Personal Effectiveness: - Accountable for service delivery through own efforts. - Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months. - Makes increased contributions by broadening individual skills. - Collaborates effectively with others to achieve personal results - Accepts and lives the company values. Coaching: - May act as mentor to less experienced administrators. Documentation Processing: - Follows standardised processes and provides administrative support in line with normal business functioning. - Provides an indirect service to customers and intermediaries. - Responds to immediate administrative requirements within procedure. - Delivers on daily production standards. - Uses standard administrative techniques to coordinate own work. Quality Assurance: - Performs quality checks on own work. - Adheres to service and quality standards Qualifications and Experience - Relevant tertiary qualification / first degree or its equivalent. - 5 years of working experience. - Good Analytical skills, technical/insurance product knowledge

Requirements

• Excellent Communication skills
• only qualified candidates will be contacted

Additional Information

Key Focus Individually accountable to provide immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. A Senior Administrator is fully multi-skilled across products and processes, and has extensive relevant experience.

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Company Intel

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