Head of Delivery Transformation, SHIP Lead

Responsibilities

• Lead the SHIP team across agile delivery, speed-to-market improvement, dependency management, and defect reduction initiatives
• Establish program-level operating mechanisms using objectives and key results (OKRs), roadmap checkpoints, dependency boards, delivery risk reviews, DevOps Research and Assessment (DORA) metrics, flow metrics, and executive escalation paths
• Deploy into high-risk transformation workstreams to unblock delivery, stabilize execution, and implement repeatable mechanisms that improve future program performance
• Drive measurable improvement in defect backlog reduction, sprint predictability, release discipline, scope control, cycle time, and deployment quality
• Partner with engineering leaders to align delivery governance with production realities across payments, core banking, security, and compliance environments
• Manage and develop transformation delivery talent through coaching, performance management, operating rhythm, and clear accountability for program outcomes
• Lead cross-functional forums that improve execution transparency, clarify ownership, and accelerate decision-making across product, engineering, risk, operations, and compliance teams
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• What you will need to have:
• 13+ years of experience in delivery transformation, program delivery, engineering operations, or execution leadership within fintech, banking technology, payments, or similar large-scale technology environments
• 8+ years of experience leading transformation programs using scaled agile frameworks, Scrum, Kanban, OKRs, dependency management, release governance, and executive stakeholder engagement
• 5+ years of experience managing and developing teams
• 8+ years of experience using DORA metrics, flow metrics, delivery risk reviews, and structured intervention mechanisms to improve speed to market, release cadence, predictability, and defect outcomes
• 6+ years of experience partnering with engineering, product, risk, operations, and compliance teams in regulated or operationally critical delivery environments
• Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience
• What would be great to have:
• Experience leading embedded delivery transformation teams within high-priority product or engineering modernization programs
• Experience improving delivery execution in payments, core banking, security, or compliance-related technology environments
• Master's degree in Business Administration, Engineering, Computer Science, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience
• Travel
• This role requires occasional travel
• Salary Range
• $210,000.00 - $330,000.00
• These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:
• Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other catego

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Head of Delivery Transformation, SHIP Lead What does a successful Head of Delivery Transformation - SHIP Lead do? As the Head of Delivery Transformation - SHIP Lead, you will turn transformation priorities into shipped product outcomes across engineering and product organizations. You will work with engineering, product, risk, operations, and compliance leaders to improve delivery throughput, remove execution bottlenecks, and create transparent operating mechanisms. Your work will strengthen release predictability, reduce defects, and improve execution discipline across critical financial technology programs.

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