Manager, Community - Marvel Strike Force

Responsibilities

• You will serve as a key operational lead for the community function, helping the team prioritize effectively, maintain player trust, and deliver clear, consistent communication that reflects the player experience.
• Community Strategy & Execution
• Execute and evolve the community strategy across key platforms, tone, engagement models, and player feedback loops
• Manage day-to-day community operations and communication cadence
• Ensure messaging is clear, consistent, and aligned with player sentiment and business priorities
• Support continuous improvement of communication systems, workflows, and team processes
• Team Leadership & Operating Cadence
• Lead the day-to-day work of community managers and/or community specialists
• Set weekly and monthly priorities, operating rhythms, and execution standards
• Foster a high-quality, player-first approach to community engagement
• Support team development through feedback, coaching, and performance management
• Cross-Functional Collaboration
• Partner closely with Strategic & Product Marketing, Product, Live Ops, CRM, and Player Experience teams
• Ensure community insights inform messaging, launch planning, and player-facing communications
• Help align player communication with in-game experience, known issues, and major product beats
• Voice of the Player & Feedback Loop
• Monitor player sentiment and discussion trends across community surfaces
• Synthesize feedback into actionable insights for internal stakeholders
• Help maintain clear feedback loops between the community and cross-functional teams
• Ensure player concerns, updates, and decisions are communicated back with clarity and transparency
• Live-Service Communication
• Lead communication planning for launches, updates, incidents, and major game moments
• Support escalation planning and messaging during sensitive or high-impact player-facing situations
• Help shape and maintain the game's community narrative across channels
• Oversee execution of the editorial and community content pipeline
• Community Content & Creator Support
• Partner with Marketing and creator partners on community-facing content initiatives
• Support programs that strengthen engagement, authenticity, and player advocacy
• Help coordinate community content calendars and player-facing moments across teams
• Measurement, Reporting & Optimization
• Track community KPIs including engagement, sentiment, responsiveness, and player trust indicators
• Provide regular reporting and insight summaries to stakeholders
• Use surveys, qualitative and quantitative feedback, and social monitoring to identify trends and opportunities
• Refine communication plans and community programs based on performance and learnings

Requirements

• 5+ years of experience in community, social, or player engagement
• Experience managing community programs for live-service games
• Strong judgment in player communication, prioritization, and escalation handling
• Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience
• Strong written and editorial instincts with the ability to adapt tone to different player situations
• Experience translating player sentiment into actionable recommendations
• Data-informed mindset with experience using engagement and feedback signals to improve outcomes
• Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment
• Bonus Points
• Experience with large midcore, live-operated F2P mobile games
• Strong collaborative approach with Marketing, Product, and Player Experience partners
• Experience supporting creator programs and community-led content initiatives
• Please ensure that the résumé/CV you attach is written in English.
• About Scopely
• Scopely is a leading video game and global interactive entertainment company, home to many of the world's most beloved and enduring experiences, including two o

Benefits

Additional Information

Scopely is looking for a Manager, Community to join our Marvel Strike Force team in Canada on a remote basis. At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. Marvel Strike Force is Scopely's squad-based Hero Collector RPG, housing heroes and villains across the Marvel Universe.

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