L2 IT Customer Support with German & English

Benefits

Additional Information

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. What we'll achieve together: Provide user assistance in one or more technical areas by providing specific answers Perform, if necessary, an escalation to the appropriate competence team Connect remotely (by phone, email, etc.) and occasionally with the user Participate in the development of team skills Receive requests Qualify the request according to the terminology Process the request according to the procedures Provide answers adapted to the request and the needs of the user Follow up on files Participate in the ongoing training of the team Participate in the optimization of the service by being a force of proposal in the organization, on procedures and processes This job is the right for you if: You are technically autonomous and work in close collaboration with the actors of the support chain (service desk, proximity and infra team). You are a Workstation Engineer and will support the local technicians as Level 2. You therefore have a good level of technical analysis, autonomy and ability to develop the skills of local technicians. Spoken languages: Advanced German + Medium English You are comfortable with the following technologies: Workstation environment and its components (physical and virtual) Windows 10 Windows Servers, SCCM (master, packaging) Office, OneDrive SharePoint, Active Directory, Supervision / monitoring /automatisation LAN/WAN Networks Backup Security elements (traffic flow, firewall, VPN) ToIP CISCO (terminals)

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Everience? Share your experience