Senior Data and Insights Analyst

About the role

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. As part of a maturing and diverse Analysis and Insight function, you will support the implementation and growth of a data led strategy within the Financial Ombudsman Service. As a Senior Data and Insight Analyst, you will be asked to lead on a number of key analytical work areas as part of a central analytical team with the primary aim of using your analytical and insight skills to support the organisation in making the best decisions from the best evidence. This is a key role within our Analysis and Insight function, which will help us to drive evidence-based decisions across the Financial Ombudsman Service and build our capacity and capability across a range of analytical tools and approaches.

Responsibilities

• Use your experience in working with inferential, descriptive, causal and predictive techniques, along with sound business knowledge, to produce impactful analytical outputs that support evidence-based decision making.
• Work with accuracy and professionalism, to deliver on longer term analytical projects, ad-hoc urgent requests and a self-driven program of work.
• Ensure your analysis - and the data it is based on - is quality assured, documented and fit-for-purpose, seeking feedback and opportunities for continuous improvement. Additionally, quality assurance of the analytical work of others in the wider team, when required.
• Demonstrate initiative and drive, challenging and prompting where necessary and building the brand of the analytics team through effective stakeholder and colleague engagement.
• Supporting, and mentoring other analysts in the delivery of their workstreams.
• Delivering a fair and efficient service, that reflects the diversity of our customers and our people.
• To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:
• Minimum Criteria -
• A demonstrated track record of impact through quantitative analysis, ideally in a large organisation that prides itself on customer service.
• Experience of leading and delivering a portfolio of analytical work. Ideally, you can showcase examples of the work you have led on.
• The ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders or situations, so your - and others' analytical expertise drives evidence-based improvements.
• Knowledge (Math/Stats degree or aligned qualification preferred) and practical experience of a range of quantitative analytical techniques.
• Comfortable working knowledge of: SQL, Python and/ or R, mathematical modelling, sampling and statistical theory, systems thinking and operational research methods.
• Strong communication skills, both verbal and written - you can explain your ideas in a way decision makers understand and can act on.
• Attention to detail coupled with a strong quality assurance focus, to ensure accurate solution delivery that meets the stated requirements.
• Why You'll Love Working with Us:
• Flexibility : remote, hybrid, or in-office
• Wellbeing : Health plan, gym memberships, mental health support
• Growth : We invest in your future with courses, mentorship, promotions
• Culture : Diverse. Inclusive. Collaborative. Fun.
• We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a li

Benefits

Additional Information

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Senior Data and Insight Analyst Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move. Contract: FTC 12 months Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern. Salary: £54,500 - £60,000 depending on experience and location. Location : London Reporting to: Lead Analyst By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

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