IT Support Specialist

About the role

We're looking for a hands-on IT Support Specialist to provide onsite end-user support in a fast-paced environment. The ideal candidate is technically sharp, calm under pressure, and able to navigate strong personalities while juggling multiple priorities. This position will report directly to the IT Manager. Responsibilities Tier 1/2 desktop support for hardware, software, and connectivity issues. User account and access management via Active Directory and Microsoft Entra ID. End-to-end onboarding and offboarding - account setup, device configuration, and access removal. SharePoint site permissions and user access administration. Proofpoint email security - filtering policies and quarantine management. Adobe Admin Console - license assignment and user provisioning. RingCentral and Zoom - user setup, call groups, and troubleshooting. Dropbox Business - access control, shared folder permissions, and sync support. Microsoft Purview - compliance policies, sensitivity labels, and data loss prevention. Helpdesk ticket management, prioritized by urgency and business impact. Coordinate with the managed service provider (MSP) to escalate and troubleshoot issues. IT asset inventory, documentation, and management of the hardware room. Imaging, configuring, and deploying new devices using Windows Autopilot for a consistent, zero-touch setup experience. Enrolling and managing mobile devices through MDM, including policy enforcement, app deployment, and security compliance. Maintaining IT documentation and knowledge base articles to standardize processes and support self-service resolution. Basic network troubleshooting across Wi-Fi, VPN, and wired connectivity to quickly restore service for end users. 2-3 years of desktop support or helpdesk experience. Active Directory - user/group management, GPO, and OUs. Microsoft Entra ID - MFA, conditional access, and identity governance. Proofpoint, SharePoint, Adobe Admin Console, RingCentral, Zoom, Dropbox Business, and Microsoft Purview. Strong Windows 10/11 skills; macOS a plus. Effective communicator with assertive stakeholders at all levels. Comfortable managing competing priorities in a high-demand environment. Preferred- Industry certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102, MS-900) are a strong plus. Compensation: $70-80k We're committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including: 401(k) with Employer Match - Plan for your future with confidence and company support. Health, Dental, and Vision Insurance - Comprehensive coverage to keep you and your family healthy. Short-Term, Long-Term Disability & Life Insurance - Financial protection for life's unexpected events. Paid Parking - Convenient and covered, so you can focus on your day. Generous Paid Time Off - Ample time to rest, recharge, and take care of personal matters. Employee Referral Program - Earn rewards for introducing talented individuals to our team. Employee Assistance Program (EAP) - Confidential resources for personal and professional support. Employee Discount Program - Access to exclusive savings on a variety of products and services. Coverage of bar dues and CLEs Ongoing professional development opportunities

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