Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization

About the role

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Requirements

• 10+ years of senior customer facing role experience
• 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a relate
• design and lead comprehensive ai-driven digital product delivery transformation strategies for enterprise customers adopting amazon kiro and aws gen ai services, addressing sdlc modernization, engineering culture evolution, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment.
• build repeatable transformation methodologies, maturity models, and assessment frameworks that enable aws and partners to guide customers from ai-assisted development to systematic agentic sdlc transformation at scale.
• synthesize learnings from customer engagements into documented playbooks, best practices, and success patterns that inform aws product roadmap and gtm strategy.
• co-develop transformation offerings with strategic consulting partners (gsis, sis, boutique ai/devops consultancies) and support partner-led enablement programs, including training, certification, and delivery toolkits, that scale high-quality customer success delivery through the partner ecosystem.
• monitor customer transformation health and proactively address adoption barriers while driving measurable business value realization (development velocity, quality improvement, time-to-market reduction, developer productivity) through structured success planning and executive business reviews.
• develop a point-of-view content, maturity models, and best practices for ai-driven digital product delivery transformation that establish aws intellectual leadership.
• influence amazon kiro product roadmap through synthesized customer insights and represent aws as a recognized expert at industry forums and executive events.

Additional Information

AWS is seeking a Principal Customer Success Specialist - AI Driven Digital Product Delivery to lead strategic transformation initiatives for organizations adopting Amazon Kiro and AWS's generative AI platform to revolutionize how they build and deliver digital products. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their software development lifecycle using AI. Amazon Kiro is AWS's AI-powered platform that transforms how organizations build software, from requirements gathering and architecture design to code generation, testing, and deployment. This role focuses on helping customers move beyond AI-assisted coding to systematic AI-driven digital product delivery transformation at enterprise scale. You will define the methodologies, frameworks, and repeatable models that shape how AWS and its customers approach AI-driven digital product delivery transformation. Your work will directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of organizations globally. Key job responsibilities Strategic Customer Transformation - Design and lead comprehensive AI-driven digital product delivery transformation strategies for enterprise customers adopting Amazon Kiro and AWS Gen AI services, addressing SDLC modernization, engineering culture evolution, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment. Offering Development & Scaling - Build repeatable transformation methodologies, maturity models, and assessment frameworks that enable AWS and partners to guide customers from AI-assisted development to systematic agentic SDLC transformation at scale. - Synthesize learnings from customer engagements into documented playbooks, best practices, and success patterns that inform AWS product roadmap and GTM strategy. Partner Ecosystem Enablement - Co-develop transformation offerings with strategic consulting partners (GSIs, SIs, boutique AI/DevOps consultancies) and support partner-led enablement programs, including training, certification, and delivery toolkits, that scale high-quality customer success delivery through the partner ecosystem. Customer Success Management - Monitor customer transformation health and proactively address adoption barriers while driving measurable business value realization (development velocity, quality improvement, time-to-market reduction, developer productivity) through structured success planning and executive business reviews. Thought Leadership & Innovation - Develop a point-of-view content, maturity models, and best practices for AI-driven digital product delivery transformation that establish AWS intellectual leadership. - Influence Amazon Kiro product roadmap through synthesized customer insights and represent AWS as a recognized expert at industry forums and executive events.

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