Implementation Specialist
External
Spektr · Copenhagen, DenmarkPrepare for this interview
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About the role
Join spektr's client-facing A-team - responsible for making sure every client goes live fast, stays healthy, and grows. As our Implementation Specialist , you will know the spektr platform better than anyone, and use that knowledge to get clients from signed contract to confident, active usage. You will go on-site, solve real problems shoulder to shoulder with clients' compliance and operations teams, and make sure nothing falls through the cracks. You will work directly with the expansion & implementation lead and have a direct line to our founding team.
Responsibilities
- Own client relationships from signed contract through to healthy, active usage - you are accountable for go-live and everything after
- Lead on-site implementation sessions and work streams, configuring workflows, and integrations to fit each client's exact needs
- Resolve configuration issues independently before escalating to engineering
- Own customer success of spektr's largest enterprise accounts and act as the internal voice of the client into product
- Build reusable implementation playbooks so every client gets a consistent experience and the same question is never answered twice
- Flag client health signals early - you notice when something is off before it becomes an escalation
Requirements
- 2-4 years in implementation, solutions consulting, or customer success at a B2B SaaS company - we care more about how you think than how long you've been doing it
- A structured problem-solver: when something doesn't work, you go step by step rather than guessing
- Strong communicator - you can explain a technical concept clearly to a non-technical client and are excellent in handling senior stakeholders
- Comfortable with technical & legal documentation, data flows, and integrations - you don't need to be a developer or lawyer, but you can't be afraid of infrastructure and regulations
- Willing and excited to travel to client sites - you do your best work in the room, not on a call
- Highly organised: you manage multiple clients at different stages and nothing slips
- This role may not be the right fit if you prefer a reactive support queue over owning relationships end-to-end, need a dedicated technical team behind you to resolve anything non-trivial, or are more comfortable with a clear structure.
Benefits
Additional Information
WHY SPEKTR At spektr, we are on a mission to automate the world's most complex compliance workflows through AI . Founded by the team behind HelloFlow (acquired by Trulioo), spektr is building the infrastructure and AI agents to run compliance on scale. Most large financial companies rely on thousands of employees to keep up with manually handling compliance. With spektr's AI agents, we have the opportunity to change that and completly redefine how compliance operates. This is a rare opportunity to join spektr at the moment of take-off. We have a proven product, already used by some of the largest and fastest-moving financial companies like Santander, Pleo, Phantom, and many more. Backed by Northzone, Seedcamp and PSV, we are scaling incredibly fast and changing the way compliance works in real time. The work is ambitious, the bar is high, and the opportunity for personal and professional growth is huge.
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