Patient Access Advocate I

About the role

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Access Advocate I. The Patient Access Advocate I completes registration for scheduled and unscheduled visits, updating demographics, verifying insurance, collecting point‑of‑service payments, and ensuring clean, accurate accounts in the ADT system. Confirms all information meets billing and compliance requirements and maintains basic knowledge of Medicare and other regulatory guidelines. Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Kaseman Hospital Work Shift: Days (United States of America)

Responsibilities

• Registers patients for scheduled and unscheduled visits, updating demographics verifying insurance , confirming benefits, documenting actions, and ensuring compliance with Medicare and payer guidelines .
• Collects point‑of‑service payments, explains financial responsibilities, and refers patients to Financial Advocates when needed.
• Ensures accurate, complete accounts, maintains productivity and data quality, and supports clear communication and patient transparency.

Requirements

• High school diploma or GED required.
• Six months of healthcare experience or one year of customer service.
• Must pass the two‑week Patient Access Academy with an 85% or higher. CHAA/CHAM or similar certification preferred.
• Basic understanding of insurance, medical terminology, billing codes, and registration processes is preferred.
• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness
• Why work at Presbyterian?
• As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
• About Presbyterian Healthcare Services
• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
• AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

Benefits

Additional Information

Location Address: 8300 Constitution Ave NE Albuquerque, NM 87110-7613 Compensation Pay Range: Minimum Offer $16.36 Maximum Offer $22.29 Now Hiring: Patient Access Advocate I

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