Technical Account Manager - San Francisco based

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Help us to increase the number of successful products in the world! 🌍 Location: We are full-remote and globally distributed! Our current team is distributed between GMT and GMT+2 so we currently only hire in these timezones. 🎤 Interview process: Read more about our interview process. 🖥️ Team: Product-led Sales 💼 Manager: Simon Fisher 💰 Compensation: Please check our compensation calculator . 🦔 Read more about how we hire and how we think about Diversity & Inclusion . About PostHog We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software. We started with open-source product analytics, launched out of Y Combinator's W20 cohort . We've since shipped more than a dozen products , including: A built-in data warehouse , so users can query product and customer data together using custom SQL insights. A customer data platform , so they can send their data wherever they need with ease. PostHog AI , an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries. Next on the roadmap are CRM, workflow, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it! We are: Product-led . More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. Default alive . Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on. Well-funded. We've raised more than $100m from some of the world's top investors . We're set up for a long, ambitious journey. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible . Things we care about Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook . Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. Autonomy: We don't tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions . Teams are flexible and easy to change when needed. Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams - autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end. Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication - PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days , and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had. Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there. Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun. Who we're looking for We're looking for someone who is: A natural relationship builder. You get energy from meeting new people in a customer org, finding out what they care about, and connecting dots between teams. You're the person who ends up knowing the head of platform, the VP of engineering, and the CTO's chief of staff - not just the one engineer who signed up. Comfortable selling to senior leaders. You can hold your own in a conversation with a VP or C-level exec, talk about their business priorities in their language, and make the case for PostHog as a strategic platform decision rather than a point tool. Technical enough to be credible. You don't need to be a developer, but you need to confidently demo every PostHog product, speak to how they fit together, and know when to pull in somebody else on the team for deeper technical work. No going away and "getting back to you" on basic product questions. Great at reading the signs of which customers to focus on. You'll be laser-focused on accounts that match our ICP and have real expansion potential, and not spend time where you can't have an impact. Good at maintaining long-term relationships past the initial sale. You own the relationship and sell new products as fast as we build them. We're building every tool a prod

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