IT Operations Support

Requirements

• Preferred Skills:
• Experience administering MDM/UEM platforms such as Microsoft Intune or Omnissa Worksp

Additional Information

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. **This position may be eligible for remote work for up to 2 days per week or compressed schedule), pursuant to the Remote Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube. DCWP is seeking a Support Specialist to join its IT Services Division. This role is responsible for administering, securing, and maintaining the Agency's Mobile Device Management (MDM) infrastructure and Active Directory environment. The successful candidate will oversee the deployment, configuration, and ongoing support of mobile devices, laptops, desktops, and endpoint security solutions. In addition, the specialist will provide technical support to end users, ensure the reliability and performance of systems, and maintain compliance with DCWP and NYC cybersecurity standards, policies, and best practices. Major Responsibilities: - Administer and maintain Omnissa Workspace One UEM, including device enrollment, provisioning, deployment, and lifecycle management. - Configure and enforce device compliance, security baselines, access controls, application deployment, and operating system protection policies. - Configure and manage Workspace One UEM Smart Groups, Certificates, Profiles, Baselines, and Scripts. - Monitor device health, inventory, compliance status, and endpoint security alerts; support audits and compliance reporting. - Perform remote device management functions, including lock, wipe, reset, recovery, and troubleshooting. - Deploy, update, test, and support enterprise applications, mobile productivity tools, and application distribution groups. - Assist with desktop and laptop imaging, deployment, and endpoint management. - Manage Active Directory users, groups, device assignments, onboarding, and offboarding activities. - Provide Tier 1-3 support for iOS, Android, Windows, and macOS devices, resolving issues related to enrollment, authentication, email, VPN, Wi-Fi, certificates, applications, and connectivity. - Provide helpdesk support and assist with ad hoc projects as needed. - Maintain asset inventories, technical documentation, knowledge base articles, user guides, and training materials. - Coordinate with vendors and internal IT teams to resolve escalated issues and educate users on device security best practices.

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