Senior Director, Growth and Partnerships

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Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide. Summary of Position The Senior Director, Growth and Partnerships is responsible for driving business development and commercial growth for Teladoc Health Canada, and positioning Teladoc as a leader in transforming the future of healthcare in Canada. The role has a primary focus on private‑sector (B2B) markets, including employers, insurers, and intermediaries, with responsibility to support and pursue public‑sector (HHS) opportunities as aligned with business priorities. This role is accountable for growing Teladoc's position as a leader within Canada's health benefits and insurance ecosystem by originating, developing, and closing new business; expanding strategic client relationships; and advancing partnerships that enable innovative, clinically‑integrated healthcare solutions. Working cross‑functionally with leaders across Teladoc (in Canada and globally) in clinical, marketing, operations, and product, the Senior Director develops and executes a business development and go‑to‑market strategy that drives revenue delivery and growth targets aligned with Teladoc's broader role in shaping the future of healthcare access, experience, and outcomes. The Senior Director owns the end‑to‑end growth and client lifecycle across assigned markets-from market strategy and go‑to‑market execution through sales engagement, client adoption, value realization, renewal, and expansion-ensuring that commercial success reinforces Teladoc's leadership position in Canada's evolving healthcare landscape. Essential Duties and Responsibilities Strategic Growth: Achieve the established revenue objectives, including business development growth targets (organic, net new, cross-sell) Define and execute a multi-year growth roadmap aligned with Teladoc's capabilities and innovation cycle across priority markets (insurers, intermediaries, and employers) including public payors (as directed) Translate insights from external market trends and internal win/loss analyses to identify new growth opportunities and inform development of new products / services Lead cross-functional go-to-market planning for new products and collaborate on pricing and value-proposition strategies that resonate with target clients Sales Operations and Revenue Performance: Lead end-to-end pipeline, including discovery with strategic accounts, proposals and RFXs, pricing, and contract execution balancing in-year performance with long-term growth Drive operational rigor through data-driven insights, including CRM, performance dashboards, adoption, and client value Lead, mentor and motivate a team of sales and client management professionals and be responsible for target setting, compensation, forecasting, pipeline management, and performance management Client Retention and Expansion Build and sustain strong client relationships to support retention, expansion, and long‑term partnership growth Proactively understand client priorities and evolving needs through regular engagement, market awareness, and ongoing dialogue Lead a consultative, solution‑oriented approach with strategic accounts, positioning Teladoc as a trusted innovation and thought partner Engage directly with clients through executive‑level meetings, workshops, and working sessions to deliver value aligned to client objectives Own the customer success and experience strategy, ensuring clients achieve measurable outcomes that support renewal and upsell opportunities Evaluate, strengthen and expand strategic alliances and channel partnerships that enhance Teladoc's reach, capabilities and market presence Act as a trusted executive partner to client senior leaders, reinforcing Teladoc's role as a strategic partner rather than a transactional vendor Represent Teladoc with clients and in the broader market through conferences, trade exhibitions, and industry forums (virtual and in‑person, as required) Monitor and follow client and industry trends to anticipate needs and inform engagement strategies Other relevant duties as assigned Supervisory Responsibilities Yes, interim responsibility of overseeing a team of sales and client management professionals Qualifications Expected for Position Minimum of 10 years' experience in a strategy, sales and client executive leadership position Minimum of 5 years' experience in Healthcare including specifically in group insurance and benefits industry Proven ability to operate at the executive and board level, shaping strategy and influencing investment dec

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