IT Compliance Operations Analyst

About the role

We're seeking a detail-oriented Compliance Operations Analyst to join our Security & Compliance team and own the management of customer onboarding questionnaires and compliance documentation. In this role, you'll serve as a critical bridge between our customers and sales team, ensuring timely, accurate, and comprehensive responses to security assessments, vendor questionnaires, and compliance inquiries. As Arize continues to grow and serve enterprise customers across industries, this role is essential to maintaining trust, accelerating sales cycles, and demonstrating our commitment to security and compliance excellence.

Responsibilities

• Customer Questionnaire Management (Primary Focus)
• Manage and respond to customer questionnaires, RFP/RFIs, vendor assessments, and compliance requests
• Serve as the primary point of contact for all incoming customer security and compliance questionnaires
• Maintain a centralized knowledge base of standard responses to streamline future questionnaire completion
• Coordinate with cross-functional teams (Sales, Finance, Legal) to gather technical and business information
• Ensure responses are accurate, complete, and aligned with Arize's security posture and compliance commitments
• Recommend tooling solutions (e.g., security questionnaire automation platforms) to scale operations
• Documentation & Knowledge Management
• Build and maintain a repository of compliance documentation, certifications, policies, and procedures
• Keep documentation current as security controls, certifications, and policies evolve
• Develop FAQ documents and self-service resources for common customer questions
• Cross-Functional Collaboration
• Partner with Sales team to prioritize questionnaire requests and meet deal timelines
• Work closely with Security, Finance, Engineering, and Legal teams to validate technical responses
• Identify gaps in documentation or security controls and escalate to leadership
• Support annual audits (SOC 2, ISO27001, etc) by providing necessary documentation and evidence

Requirements

• Required Qualifications
• 2+ years of experience in security, compliance, risk management, revenue operations or related fields
• Experience responding to customer security questionnaires, vendor assessments, or RFP/RFI processes
• Strong understanding of common security frameworks and standards
• Excellent written communication skills with ability to translate technical concepts for non-technical audiences
• Exceptional attention to detail and organizational skills
• Ability to manage multiple priorities and meet tight deadlines
• Comfortable working independently in a remote environment
• Fluent in English (written and verbal)
• Experience at a B2B SaaS company, especially in a high-growth startup environment
• Knowledge of AI/ML technologies and associated security/compliance considerations
• IT or Security certifications such as CISSP, CompTIA, etc
• Experience supporting sales or customer-facing teams
• Personal Attributes
• Proactive problem-solver who takes ownership
• Strong collaborator across time zones and cultures
• Adaptable and comfortable with ambiguity in a fast-paced startup
• Customer-focused mindset with commitment to quality
• Curious learner who stays current on security and compliance trends
• While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.
• More About Arize
• Arize's mission is to make the world's AI work-and work for people.
• Our founders came together through a shared frustration: while investments i

Benefits

Additional Information

About Arize AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That's where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform , empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace-so teams can ship faster with confidence. We're a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com , Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.

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