Volunteer Services Coordinator

Requirements

• Minimum of 1 to 3 years in volunteer management or similar role; 1-year supervisory experience
• Strong interpersonal skills, with the ability to communicate effectively with a diverse group of customers, volunteers, and staff
• Excellent customer service skills with the ability to perform service recovery
• Skill in oral and written communication
• Ability to organize, manage, and direct the workflow of others
• Skill in the use of computer applications, web-based programs and word processing tools
• Ability to maintain a professional, customer-centered demeanor under a variety of challenging situations
• Strong organizational and problem-solving skills
• Ability to interpret and apply regulations
• Ability to manage multiple priorities while remaining flexible to changing needs
• Ability to train others, communicate policy, and initiate appropriate corrective actions as needed
• Principal Duties and Responsibilities:
• Under minimal supervision, assists the Volunteer Services Director with the administration of the Volunteer Services program and ongoing management of volunteers.
• Assists with the recruitment, interview, and onboarding process for new volunteer applicants This includes screening candidates, initial contact, application management, recruitment advertising and scheduling.
• Coordinates and assists in the delivery of volunteer compliance training for new volunteers, as well as annual compliance training as required by Joint Commission. Ensures completion of performance assessments for volunteers per schedule.
• Utilizes web-based volunteer management system (Volgistics) to manage the online volunteer application; maintain electronic volunteer files; communicate with volunteers; and produce statistics and other reports.
• Coordinates and provides administrative support to the volunteer and employee recognition programs. Coordinates the annual Fall Volunteer Celebration Luncheon and festivities for Volunteer Appreciation Week
• Works closely with department and unit supervisors throughout the organization to identify the need for volunteer services and coordinates the placement of volunteers in their areas.
• Responsible for both physical and electronic file management, including confidential medical information
• Works closely with Employee Health to ensure volunteers meet annual flu compliance. Schedules onboarding Employee Health appointments for new adult volunteer applicants.
• Overseas the daily operations of the Volunteer Services Office. Orders and maintains office supplies ensuring supply costs remain at or under budget. Trains new staff or volunteers on routine office procedures and ensures volunteers have clear guidance on daily tasks or projects.
• Creates and maintains standardized forms for office use, including recruitment material, business communication, and resource material for staff. Ensures office volunteers are trained on the appropriate use of volunteer services materials.
• All roles must demonstrate GBMC Values:
• Respect
• I will treat everyone with courtesy. I will foster a healing environment.
• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others' needs, feelings, and capabilities
• Excellence
• I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through
• Accountability
• I will be professional in the way I act, look and speak. I will take ownership to solve problems.
• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time
• Teamwork
• I will be engaged and collaborative. I will keep people informed.
• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others
• Ethical Behavior
• I will always act with honesty and integrity. I will protect the patient.
• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
• Results
• I will set goals and measure outcomes that support organizational goals. I w

Benefits

Additional Information

Under minimal supervision, coordinates office operations and performs a variety of complex administrative management activities in support of Volunteer Services, including the supervision of office volunteers. Assists the Volunteer Services Director with the recruitment, onboarding and placement of volunteers throughout the organization. Assists members of the Volunteer Services team in retail locations as needed. Education: Bachelor's degree; equivalent professional experience also accepted Licensures/Certifications: N/A

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