Hub Patient Services Specialist (12-Month Contract)

About the role

We are seeking a Hub Patient Services Specialist to join our Patient Support Program (PSP) team on a 12-month contract. In this fully remote role, you will provide administrative and operational support to ensure patients, healthcare providers, and partners receive timely and accurate service. This is an entry-level healthcare support role where you will contribute to patient program delivery by supporting enrollment, reimbursement processes, and customer service activities , working within established procedures and guidelines.

Responsibilities

• Support patient enrollment and onboarding processes in alignment with program requirements.
• Respond to inbound and outbound patient and provider inquiries using approved scripts and materials.
• Assist in coordinating communication between patients, healthcare professionals, pharmacies, insurers, and internal teams.
• Perform data entry and documentation processing (e.g., enrollment forms, reimbursement documents, lab or infusion records).
• Support reimbursement activities, including document collection and follow-ups.
• Maintain accurate records and data integrity across systems.
• Identify and escalate non-routine issues following established processes.
• Ensure compliance with privacy, regulatory (GxP), and program standards.
• Contribute to team service levels by completing tasks accurately and on time.
• Basic Requirements:
• Post-secondary education (college diploma or equivalent combination of education and experience).
• Entry-level role; 0-2 years of relevant experience in customer service, healthcare administration, or call center environments is typical.
• Strong attention to detail and ability to follow structured processes.
• Demonstrated ability to perform data entry and administrative tasks accurately.
• Basic computer proficiency (Microsoft Office, data/document systems).
• Strong communication skills for handling routine inquiries.
• Preferred Skills / Experience:
• Experience in a Patient Support Program (PSP), healthcare, pharmacy, or insurance environment.
• Exposure to reimbursement, billing, or benefits verification processes.
• Familiarity with CRM systems or healthcare documentation workflows.
• Bilingual (English/French).
• Work Environment & Requirements:
• Fully remote role open to candidates located anywhere in Canada (must be legally authorized to work in Canada).
• Primarily a desk-based role requiring extended computer use.
• May require managing high-volume administrative tasks and communications in a structured, fast-paced environment.
• No travel required.
• Our Base Pay Range for this position
• $38,000 - $50,600
• McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
• McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
• McKesson job postings are posted on our career site: careers.mckesson.com .
• McKesson is an Equal Opportunity Employer

Benefits

Additional Information

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

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