Guest Service Agent (Front Office): Port Macquarie Breakwall Holiday Park

Responsibilities

• You'll be the friendly face of our park, creating a warm welcome from the very first booking through to a fond farewell-helping guests relax, recharge and make unforgettable holiday memories by the coast.
• We have a casual position available, with shifts rostered between the opening hours of 8:00am - 7:00pm. Some weekend and public holiday availability will be required.
• On a daily basis you will:
• Complete reception tasks such as taking bookings, preparing invoices, and checking guests in and out
• Answer phone and email enquiries promptly and professionally-with a smile your guests can hear
• Work closely with other teams to ensure rooms are guest-ready and every stay runs smoothly
• Share local tips (best coffee, coastal walks, hidden gems!) to help guests experience the best of Port Macquarie

Requirements

• A genuine love of customer service and the ability to create memorable, feel-good guest interactions - experience is key, we'll train you on the rest
• A positive, vibrant attitude and confidence working in a fast-paced, team environment
• Strong problem-solving skills and the ability to think on your feet
• Flexibility to support across the park when needed - we're one team and pitch in together
• What's in it for you?
• At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
• Know you belong:
• Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now, we cannot wait to hear from you or visit our careers site to find out more!
• As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Benefits

Additional Information

With your experience, create an impact on our guests in this hands-on casual role Bring your passion for people to the stunning waterfront at Port Macquarie Breakwall Holiday Park Find your balance with flexible work hours over a 7-day roster

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