SVP, Product Innovation

Responsibilities

• Lead on the development, execution & management of the Technology/Product eco-system.
• Develop best in class process and team that thrives in a dynamic environment with an intense focus on the Customer Experience. As we add talent, drive their development to foster an empowerment culture.
• Ideate & innovate relentlessly to ensure optimization of the platform by effectively collaborating with fellow leadership team colleagues. From MVP through scaled maturity.
• Use extensive knowledge & experience to shape and form any/all aspects of the business. No silos here.
• At launch, player/coach mentality. Hands on tech/flow required so we can optimize the process for scale.
• Drive tech/product roadmap to ensure CCF is utilizing market leading solutions as a differentiator. Accountable for product KPI's and metrics defined in tandem with business stakeholders.
• Platform Architecture, Build and Maintenance: Lead with best-practice Salesforce tools for process enablement for new features, maintenance of existing functions, prioritized technical debt execution and platform health ownership.
• DocuSign Administration: Configure and manage IAM, Workspaces, data validations, templates/routing, eVault integration, and reliable status syncs back to Salesforce.
• UX & Lightning Experience: Standardize Lightning Record Pages, page layouts, and dynamic forms to reduce clicks, increase performance, and make the right data obvious on Account/Contact/Opportunity and key custom objects.
• Security & Access: Own User provisioning, Permission Sets/Permission Set Groups strategy, least-privilege reviews, and audit readiness. The primary interface with CUBI's own internal tech audit group.
• Integrations Stewardship: Support custom integrations and AppExchange tools - field mappings, error handling/monitoring, and incremental changes; partner with developers/consultants for complex work.
• DevOps & Releases: Design and run an in-house deployment process with feature branching, approvals, UAT in a partial copy sandbox, and tested rollback steps.
• Documentation & Enablement: Co-own Atlassian documentation (ERDs, flow maps, runbooks, deployment notes) and contribute to super-user/readiness efforts.
• What Do You Need?
• Operate as par

Benefits

Additional Information

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $165,000 - $180,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. Who is Customers Commercial Finance? Founded in 2015, Customers Commercial Finance, LLC (CCF) is the equipment finance and leasing arm of Customers Bank. For the past decade, we've been a high-growth, technology-driven organization delivering competitive and customized equipment financing solutions to small and mid-sized businesses. Our transactions range from $50K to $50MM, serving a wide variety of industries. CCF combines the strength and low cost of funds of a bank with the agility and personal touch of a boutique financial services firm. Backed by advanced technology, a state-of-the-art CRM, and highly skilled credit, operations, and leadership teams, we are positioned for continued growth and innovation. We specialize in key verticals such as specialty vehicles, construction, marine, crane and rigging, and franchise finance, among others. Our deep industry expertise, combined with top-tier resources, allows us to deliver meaningful value to our customers, vendors, and partners. Joining CCF means being part of a forward-looking, entrepreneurial culture where you'll have the opportunity to make an impact, grow your career, and help us expand our position as a leader in equipment finance.

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