About the role
Level
Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level's growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.
AI Use:
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational effici
Benefits
Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness.Continuous learning opportunities with an annual educational allowance.Generous referral program ranging from 500-$2,500 depending on business need.Regular consistent team-building activities and events.Discounts to local amenities and vendors.Discounted hotel stays in multiple locations through our Hospitality offerings.What Will You Do?Reservations (Primary Focus)Accurately enter, update, and audit guest reservations in the property management system (PMS)Maintain data integrity across direct bookings, OTA channels (Expedia, Booking.com, etc.), and corporate accountsProcess reservation modifications, cancellations, and no-show documentation in accordance with hotel policyAssist the Reservations team with rate loading, package configuration, and availability managementSupport reporting functions including occupancy, pace, and pick-up summariesRespond to basic reservation inquiries via email and internal ticketing systems under supervisionFront OfficeAssist the Front Desk team with check-in and check-out procedures during peak periodsSupport the preparation and distribution of daily arrival and VIP reportsHelp coordinate guest room assignments, upgrade fulfilment, and pre-arrival communicationAssist with key management, PMS profile maintenance, and front desk administrative tasksSalesProvide administrative support to the Sales team including proposal preparation and account file maintenanceAssist with compiling competitive set research, market data, and sales reportsSupport the coordination of site inspections, familiarization tours, and corporate client correspondenceMaintain accuracy of group blocks, corporate rate agreements, and CRM recordsHousekeepingAssist with the preparation and distribution of daily room assignment sheets and housekeeping reportsSupport inventory tracking for guest amenities, linens, and cleaning suppliesParticipate in room inspections to develop an understanding of brand cleanliness standardsAssist with administrative tasks including lost and found documentation and vendor coordination logsMaintenanceSupport the Maintenance team with work order tracking and preventive maintenance schedulingAssist with logging and following up on guest-reported maintenance issues through the work order systemParticipate in basic hands-on tasks and property walkthroughs as needed under the direction of the Maintenance ManagerHelp maintain accurate records of equipment service logs, vendor visits, and compliance documentationWhat You Bring:Education & ExperienceCurrently enrolled in or a recent graduate of a post-secondary program in Hospitality Management, Tourism, Business Administration, or a related fieldPrevious customer service or hospitality experience is an asset but not requiredSkills & CompetenciesStrong attention to detail and commitment to data accuracyProficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with a PMS or reservations system is a plusExcellent written and verbal communication skillsPositive, team-oriented attitude with a genuine interest in hospitality operationsAbility to manage competing priorities, work independently, and meet deadlines in a fast-paced environmentWillingness to perform both administrative and hands-on tasks across multiple departmentsProfessional presentation and a strong commitment to guest service excellenceHealth insuranceDental insuranceVision insurance
Additional Information
Job Description:
The Hospitality Intern is an entry-level, cross-functional role designed to provide hands-on exposure across all core departments of a premium urban hotel operation. Reporting directly to the Regional Front Office Manager, the intern will contribute meaningfully to day-to-day operations while building foundational skills in hospitality management.
The primary focus of the internship is Reservations data management, including the accurate entry, maintenance, and auditing of guest reservation records within our property management and reservations systems. In addition to this core responsibility, the intern will rotate through and assist Sales, Front Office, Housekeeping, and Maintenance teams in both administrative and hands-on capacities.
Salary Range:
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Onni · Vancouver, Canada