Expanded Access Program Coordinator Team Lead

Benefits

Additional Information

Team Leader: Team Lead Management of relevant EAP Program Coordinator (PC) Team - including appropriate division of duties, whilst ensuring continuity of service. Training of Senior Program Coordinators (SPCs) & Program Coordinators (PCs) Advocate for continuous improvement & best practice Working closely with and reporting to the EAP Program Delivery Director Accountable for KPIs, PC Team Deviations, Reporting & Client Invoicing All Direct Line Management activities for Senior PCs and PCs within your team Alignment with other EAP Team Lead(s) to ensure efficient communication & training across both/all EAP PC teams Act as the escalation point for the EAP PC team Mentoring / Training Provide support to and cover for SPCs and PCs within your team as required Acquire a working knowledge of all programs, processes and systems Champion continuous improvement, business change and best practice initiatives Wholesalers / Partners / Supply Chain / Systems Proactively acquire knowledge in other areas of Uniphar's EAP Business such as, but not limited to; Wholesalers, Partners, Supply Chain and Systems to be able to provide support for these areas as needed Quality / Regulatory Compliance Proactively acquire knowledge in Quality and Regulatory Compliance for EAPs Senior Program Coordinator & Program Coordinator Cover (if required): Healthcare Professional Enquiries Management: Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution. Collaboration with Project Management: Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives. Support for Physicians and Pharmacists: Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the pharmaceutical client as necessary. Qualification Process Management: Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals. Account Management: Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required. HCP Registration and Patient Enrolment: Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements Regulatory, Quality and Supply Chain Compliance: Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional's application process where applicable. Sales Order Processing: Process sales orders through the ERP system for billing purposes. Logistics Coordination: Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation. Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions. Reporting and Metrics: Assist with generating client reports on program metrics and provide updates on order tracking. Invoicing and Financial Coordination: Issue invoices for product orders and support the update of costs for the billing process. Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments. Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management. Candidate Requirements: Education: Educated to degree level or relevant experience Experience: Previous experience within EAP is preferred Proficient in Microsoft Outlook & Excel (Intermediate level). Experience with ERP systems such as SAP or D365 is an advantage. Familiarity with CRM tools is a plus. Skills: Team Lead with a highly motivated, high energy 'can-do' attitude Takes accountability for their team Strong attention to detail Ability to follow comprehensive processes Keen to expand knowledge Ability to thrive in a highly regulated and ever-changing, high-pressure environment. Excellent verbal and written communication skills.

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