Apprentice, Incident Responses

About the role

Graduate career path - Global SaaS Operations at Stibo Systems, India Are you a supportive mind, that wants to ensure a high degree of customer focus? Do you want to work on technology problems and deliver values to enterprises across the globe? Then you may like a career in Global SaaS Operations. At Stibo Systems, we celebrate creative, curious, and strong minds alike. We put people first and inspire you to become the best version of yourself. As an apprentice, you'll embark on an exciting development journey starting August 2026, you can expect challenges that will enhance your skills, mentoring from day one, a global network, access to e-learning, technical courses, and certifications from our Academy. In addition to the above, we offer a stipend of 350,000 INR annually. Do you have a passion for innovation and to make a difference for businesses, consumers, and society? T his career path offers a unique opportunity to gain hands-on experience within Incident Response , while also building a broader understanding of Global SaaS Operations. You will have the chance to shadow different roles, collaborate across functions, and develop a holistic view of how we ensure service stability, resolve incidents, and deliver value to our customers. "As the Hiring Manager, my mission is to bring together talented individuals who are passionate about Incident Response and committed to delivering excellence in SaaS operations, driving innovation and continuous growth." - says H iring M anager Zaheeruddin K The career path In the Global SaaS Operations career path, you will play a key role in receiving, triaging, and resolving incidents reported by our global customer base. You will work closely with the Incident Response team in Bangalore , contributing to service stability and customer success. Given the 24x7 nature of Incident Response , flexibility to work in shifts is essential. More specifically, you will: Receives guidance, training, and mentoring from more senior professional personnel in designing, planning and carrying out activities and assignments. May undertake related studies or enrichment programs as appropriate to the specific objectives of the operating unit. Performs miscellaneous job-related duties as assigned. Act as a first line of response for customer-reported incidents and system alerts Triage, categorize, and prioritize incidents based on business impact and urgency Drive resolution of low to medium complexity issues , collaborating with Cloud Operations and Engineering teams Ensure timely communication to customers and stakeholders during incidents Support adherence to SLA targets for response and resolution Participate in major incident coordination , including stakeholder updates and escalation handling Contribute to Root Cause Analysis (RCA) and continuous improvement initiatives Work closely with global teams across India, Denmark, and the US in a 24x7 operations model This is your team You will be part of a highly skilled Incident Response team focused on service stability and customer trust . "We measure our success by how effectively we resolve incidents and how transparently we communicate with our customers," says Hiring Manager Zaheeruddin K We measure our own success against the success of our growing base of customers, including 14 of the Fortune 100 and 42 Fortune 500 companies. Innovative organizations like Mercedes, Bosch, Siemens, Adidas, Sony, Toyota, McDonald's, Fujitsu chose us to help them shape their digital futures and achieve positive business outcomes through intelligent master data management. Technologies include : Strong foundation in Operating Systems , with practical and theoretical knowledge of Windows and Red Hat Linux (RHEL 7+) (RHCE certification is a plus) Exposure to cloud platforms such as Microsoft Azure or AWS (certifications are an advantage) Basic understanding of database systems , including Oracle /Cassandra Familiarity with Java and maintenance of Java-based enterprise applications Foundational knowledge of SaaS and cloud environments , including Containerization and orchestration (Docker, Kubernetes) Exposure to Incident Response and production support tooling , such as: Monitoring and alerting tools (e.g., Azure Monitor, CloudWatch, Prometheus, Grafana) Ticketing and incident management systems Jira Basic understanding of incident triage, escalation workflows, and SLA tracking Fundamental understanding of AI in Operations (AIOps) , including: Awareness of how AI/ML models support monitoring, anomaly detection, and alert correlation Familiarity with AI-assisted troubleshooting and summarization tools (e.g., Copilot) Basic understanding of data-driven decision-making using logs, metrics, and events Curiosity to leverage AI for automation, faster incident resolution, and continuous improvement Ability to perform key operational tasks, including: OS and application installation, configuration, and upgrades System

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