SCA Cust Care Rep I (US)

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Elevance Heal

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Anticipated End Date: 2026-07-14 Position Title: SCA Cust Care Rep I (US) Job Description: SCA Customer Care Rep I Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. *Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. Wellpoint Federal, a subsidiary of Elevance Health, brings deep industry expertise and healthcare service capabilities to support federal programs. The organization delivers solutions across claims administration, data, and care delivery to help address complex challenges and improve health outcomes for federal populations. The SCA Customer Care Rep I is responsible for handling or responding to customer service issues. How you will make an impact: Responds to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility and claims. Analyzes issues and provides information and/or solutions. Obtains and extracts information from computer system. Documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains relationships throughout organization and coordinates with various functions to ensure requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer questions that are routine in nature. Uses computerized systems for tracking, information gathering, and troubleshooting. Understands and responds to the needs and expectations of internal and external customers. Meets department goals. Minimum Requirements: Requires a High School diploma or equivalent with experience in an automated customer service environment preferred; or any combination of education and experience which would provide an equivalent background. This position is part of our Wellpoint Federal division which, per CMS TDL 190275, requires foreign national applicants meet the residency requirement of living in the United States at least three of the past five years. Preferred Skills, Capabilities, and Experiences: Knowledge of services and contracts preferred (but not required). Medicare/Healthcare knowledge is preferred but not required. Call center experience is strongly preferred. Strong Computer Skills For candidates working in person or virtually in the below locations, the salary* range for this specific position is $17.75 Location(s): Maryland, New York and Massachusetts In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: SCA > SCA Wage Determination Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

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