Payments Data Analyst

Responsibilities

• Produce, validate and maintain regular reporting and dashboards covering: Payment performance and costs
• Fraud and chargeback trends
• Operational metrics for the fraud and payments teams
• Analyse data to identify trends, anomalies and performance issues
• Investigate unexpected movements in data and support root cause analysis
• Respond to ad‑hoc data requests from Digital Risk, Finance and eCommerce teams
• Support accurate monitoring of key payment and fraud metrics
• Work with structured datasets using Excel and SQL‑based tools (e.g. BigQuery)
• Collaborate with internal stakeholders and, on occasion, external payment partners
• Your insights will help:
• Improve payment acceptance rates
• Reduce costs and chargebacks
• Strengthen fraud prevention
• Deliver a smooth and reliable checkout experience for customers
• By providing accurate, timely and insightful analytics, you'll directly support both day‑to‑day operations and longer‑term commercial decision making.
• Essential
• Basic to intermediate Excel skills (e.g. lookups, index/match, pivot tables, data manipulation)
• A foundational understanding of SQL and strong willingness to develop further
• Strong numerical and analytical ability
• High attention to detail and a structured approach to problem solving
• Proactive mindset with a willingness to take ownership and learn
• Ability to work both independently and as part of a team
• Genuine interest in data, eCommerce or payments
• Desirable
• Experience working with SQL and structured datasets (e.g. BigQuery or similar)
• Exposure to BI tools such as Power BI, Looker/Data Studio or Tableau
• Understanding of online payment journeys (authorisations, declines, checkout flows)
• Awareness of fraud, chargebacks or loss prevention concepts
• Experience in retail, eCommerce, finance or other high‑transaction environments
• Understanding of basic data governance and handling of personal data
• Along with your benefits package we also offer a wide range of perks for our colleagues:
• Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
• Employee Welfare
• Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
• What's next?

Benefits

Additional Information

We're looking for a Payments Data Analyst to join our Digital Risk team at Frasers Group. Reporting into the Payments Data Analytics Manager, you'll play a key role in supporting the analysis and reporting of eCommerce payments and fraud performance. This is a great opportunity for someone early in their data career who is passionate about analytics, payments, and eCommerce, and keen to develop their skills in a fast‑paced, commercial environment.

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