Care Navigator

About the role

The Care Navigator is a direct support to people affected by neurodegenerative diseases. This person oversees the relationship, enrollment, documentation and care experience of patients through the Synapticure program as well as the development of the Care Coordination team workflows and processes in collaboration with your peers and other leaders. Applicants should be passionate about the power of involving patient voices in their care experiences and outcomes, and should thrive on direct patient support, particularly for vulnerable populations. Our most successful Care Navigators are thoughtful, organized, curious, compassionate, and empathetic. They value the opportunity to positively impact patients' lives and to improve continually. Most of all, they are eager to help shape a program from inception and are comfortable with growth, change, and evolution in service of the neurodegenerative community.

Requirements

• Experience with clinical care of patients with neurodegenerative diseases
• Bilingual, with verbal and written fluency in Spanish to support a diverse population of patients and caregivers
• Travel Requirements:This position is fully remote, and we provide the necessary technology to work from home. Occasional travel to our headquarters in Chicago, IL and/or other locations may be expected.
• Salary and Benefits: Position is full time/non-exempt with competitive compensation and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate's level of experience
• Bachelor's degree in a related field
• 2+ years experience in direct case or care management in the healthcare setting.
• Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
• Excellent verbal and written communications, organizational skills, and interpersonal skills to work effectively in a diverse team
• Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
• Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
• Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner
• Strong problem solving skills - can make difficult decisions and knows when to collaborate with other team members
• Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members' care and health
• Growth and learning mentality, ability to think outside the box, go outside the bounds of "traditional" responsibilities
• Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities
• Ability to establish cooperative working relationships with patients, teammates, and health care and community service providers

Additional Information

About Synapticure As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer's, Parkinson's and ALS.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at SynaptiCure Inc.? Share your experience