Compliance Executive

About the role

Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. We are seeking a proactive and detail-driven Compliance Executive to join our Compliance team within a busy personal injury practice. This role is responsible for ensuring adherence to UK legislation, Solicitors Regulation Authority (SRA) Standards and Regulations, professional conduct rules, ethical obligations, data protection requirements, and internal policies. The successful candidate will support lawyers and staff in managing risk and maintaining best practice across the firm. The primary focus of this position is analysing performance data and trends to identify areas for improvement across the business, maximising efficiency and profitability. Where required you will conduct in-depth file audits. The role will also involve managing reporting and accountability for higher-risk or complex cases, ensuring these matters remain compliant with firm procedures and regulatory obligations while reducing overall risk exposure. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits, risk management and quality control.

Responsibilities

• Work collaboratively across business teams to carry out regular file reviews for all personnel
• Use management information and reporting tools to assess and manage risk across specific case profiles, including matters approaching limitation
• Provide guidance and support on interpreting case progression in line with internal standards and procedures
• Assist with troubleshooting common issues, escalating to relevant stakeholders where appropriate, and providing feedback to the Training team to support targeted learning initiatives
• To conduct case related investigations on policy requirements, legal practices and case progression
• Advise teams on the effective use of Management Information (MI) metrics to support performance monitoring and risk management
• Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler)
• Reporting on caseload KPI performance of lawyers
• Contribute to the preparation of reports relating to compliance, operational efficiency, and policy effectiveness
• Provide data analysis and reporting to senior management to support informed decision-making
• Maintain an accurate audit log of activity
• Provide structured feedback to support the design and delivery of compliance training at all levels
• Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts
• Assisting with Data Protection and other compliance queries
• Person Specification:
• Essential criteria:
• Good commercial knowledge of Claimant Personal Injury practice
• Knowledge of operating within a firm monitored and regulated by the SRA
• Experience of running own personal injury caseload to a high standard
• Experience conducting case investigations and compliance reviews
• Understanding of quality and performance metrics
• Highly motivated, proactive self-starter with excellent judgement and professional maturity
• Ability to prioritise effectively in a high-volume environment, balancing regulatory and commercial considerations
• Strong research and analytical ability
• Ability to build trusted relationships with the key stakeholders within the business at all levels
• Experience using Excel to interpret and analyse data
• Desirable criteria:
• Knowledge of Proclaim case management
• Professional accreditation e.g. Solicitor, MBA, CILEX etc
• Auditing background e.g. Lexcel
• Salary & Hours:
• Salary of up to £35,000, dependent on experience
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday

Benefits

Additional Information

Job Title: Compliance Executive Location: Sharston, Manchester M22 4SN Salary : Up to £35,000 per annum, dependent on experience Job type: Full Time, Permanent

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