Business Relationship Manager II

Requirements

• Education: Bachelor's degree.
• Experience: Five (5) years of relevant experience.
• *Any combination of relevant education and experience may be substituted on a year-for-year basis.
• Five years of experience as a Business Relationship Manager or in a related role.
• MBA, MPA, MIS or related field of study with significant experience in IT projects and relationship building.
• Business Relationship Manager Professional certification
• ITIL Foundations certification
• Experience working in the assigned area for business relationship assignment(s)
• Experience working in a government or public sector environment is highly desirable.
• Experience working with strategists and/or architects in developing strategic plans, roadmaps & success measures
• Strong understanding of customer relationship management principles and practices
• Ex

Benefits

Additional Information

Posting Close Date Applicants must submit their completed application by 07-12-2026 at 11:59 p.m. MST Application and Special Instructions As part of the online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered. Applications received that do not contain a resume and a cover letter will be considered incomplete and will not be considered further in this recruitment process. The City of Tucson does not provide VISA sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Relocation expenses will not be provided for this position. Candidates are responsible for all costs associated with relocating to the Tucson area, if applicable. This position is on-site. Remote or hybrid work options are not available at this time, as regular in-person collaboration and presence are essential to support departmental operations and team needs. Applicants will be evaluated based on the information provided in their application materials. The highest-scoring applicants will be invited to participate in a virtual interview. Please save the date: Virtual interviews are anticipated to take place during the week of July 20, 2026. Applicants selected to move forward in the process will receive additional details regarding interview scheduling. Recruiter contact information: If you have any questions, please contact Liliana Almeraz at (520 ) 837-4303 or Liliana.Almeraz@tucsonaz.gov. ABOUT THIS JOB Position Specific Summary The Business Relationship Manager II (BRM II) position at the City of Tucson serves as a strategic liaison between the City of Tucson's Information Technology Department (ITD) and partner departments, aligning technology solutions with business needs and objectives. This role fosters strong stakeholder relationships, enhances communication and collaboration, and proactively identifies opportunities for innovation and service improvement. The BRM II also balances departmental priorities with IT resources while providing leadership and guidance to the BRM team. Work is performed under the supervisor of the IT Manager. This position does not supervise. Duties and Responsibilities Establishes and maintains strong relationships with partner departments, including senior leadership and key stakeholders, to understand their business goals, challenges, and technology needs. Serves as the primary point of contact for partner departments in relation to IT services which can't be fulfilled by primary service owners, ensuring their needs are addressed and expectations are managed effectively. Actively participates in the IT governance processes, representing the needs and perspectives of partner departments. Collaborates with partner departments and internal ITD team members to develop enterprise IT enabled strategies and initiatives that align with business objectives and provide guidance and recommendations on technology solutions. Stays informed about industry trends, emerging technologies, and best practices related to IT business relationship management, and incorporates them into departmental strategies and practices. Identifies opportunities for IT process improvements, innovation, and digital transformation to enhance efficiency and service delivery for partner departments. Initiates ideation phase with partners to transition into project/program portfolio pipeline. Facilitates regular communication channels between the IT Department and partner departments, and within ITD to ensure effective coordination, resolve issues, and provide updates on IT initiatives. Develops and provides formal training in areas of expertise. Coordinates and supports training for designated staff. Maintains knowledge of current developments and practices. Performs all other duties and tasks as assigned. Working Conditions Mostly office environment. All duties and responsibilities listed are subject to change.

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