Order Fulfillment (Delivery Planner) Executive

About the role

ABOUT YOUR ROLE: You will manage the downstream operations, focusing on the interface between Malaysia warehouses (internal and external) and Customer Service to ensure seamless delivery execution. YOUR RESPONSIBILITIES WILL INCLUDE: Operational Execution & Dispatch Planning Manage daily order processing for dispatch planning to meet customers request date Maintain Work Order (WO) processing and ensure accurate scheduling Coordinate WIP transfer between plants or external warehouses to the Distribution Centre Coordinate delivery from Third Party warehouse to customers on time Dropshipment coordination to ensure orders and shipping documents are accurate and ready on time. Delivery Monitoring & Backorder Management Monitor and track the delivery schedule - identify and flag out potential delays Perform backorder tracking, including the maintenance of reason codes and the development of proactive action plans Manage and report on customers' backlog to maintain service transparency Tracking goods return with transporter Cross-functional Coordination Coordinate Scheduled Shipment Dates (SSD) between Customer Service (CS) and the Inventory Specialist Team Work closely with National Leaders in a hybrid model to ensure alignment across both national and regional fulfillment functions. Reporting & Performance Analytics Generate & analyze Dispatch Reports to track operational efficiency Develop and maintain Customer Service scorecards and Customers Indent Shipment Reports WHAT WE WILL BE LOOKING FOR IN YOU: Diploma or Bachelor's Degree in any related fields Minimum 2-3 years experience in a Supply Chain Planning or Customer Service function Detail-oriented with good communication and interpersonal skills to work with all levels. Self-initiated and able to work effectively to meet the deadlines Good team player and service-minded AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.

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Company Intel

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