Technical Advisor II
External
Yamaha Motor Us · Kennesaw, GAFull-timeOn-siteToday
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Responsibilities
- Retrieve inbound phone calls from Automatic Call Distribution (ACD) that are offered from retail customers and Yamaha dealers.
- Document precisely, the required retail customer and dealer contacts, within the Yamaha Customer Relationship Management System (YCRMS).
- Evaluate retail customer and dealer requests for assistance and determine the type and amount of assistance to provide.
- Provide advice and assistance as requested from other call center staff.
- Assist with the arbitration of dealer and retail customer complaints, including the authorization of goodwill assistance.
- Provide warranty authorizations and claim assistance to dealers.
- Develop and instruct training courses in the classroom and lab environment (i.e., delivery, testing, grading and reporting). Maintain safety and security of classroom, lab facilities and training aids / engine simulators.
- Carry out various administrative tasks or special assignments within the call center as needed.
- Provide technical support at boat shows, dealer meeting events, and other events, as required.
- Provide counsel to retail customers through assigned customer relation visits and Yamaha dealers through assigned technical visits.
- Performs a variety of basic tasks, including executing moderately complex projects and tasks.
- Be able to demonstrate superior customer handling skills.
- Demonstrate proficiency with PC's and exhibit good business writing and typing skills.
- Occasional travel will be required.
- What you need to be successful:
- Associates degree (preferably in Marine Technology or Powersports Industry), or equivalent Marine/Powersports industry service certifications
- Minimum 3 years experience as a Marine/powersports dealer consultant, field service representative or equivalent industry or related experience.
- Prior wholesale or distributor experience preferred. Retail experience helpful.
Benefits
401(k) and Profit SharingFertility Benefits37.5 hour work-weekMedical, Dental, VisionLife and AD&D InsuranceWellness ProgramShort-Term Disability Coverage (for hourly roles)Long-Term DisabilityStudent Debt Repayment BenefitsAbility to borrow Yamaha productReports to: Technical Support Manager II
Additional Information
Yamaha is seeking a Technical Advisor for our facility located in Kennesaw, GA. This position provides timely and effective assistance to dealers and retail customers and specifically provides technical support and assistance.
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